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Chris Haggis

NewVoiceMedia Partners with Rapid7 to Transform Its Customer Experience and Contact Center Operations

NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalized, exceptional experience to its globally expanding customer base. Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams. Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100. Also…

Allied Dispatch Solutions Drives Customer Service Experience and Productivity with NewVoiceMedia

NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017. ADS also reports optimized data management, reliability and customer experiences in its contact centers. Headquartered in Johnson City, Tennessee, with a subsidiary located in London, Ontario, ADS provides roadside assistance and customized call center…