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Cloud-Based Contact Center

Ytel Expands Their Contact Center Functionality by Unifying With the Flexible Ytel CPaaS APIs

Ytel, a leading CPaaS & Cloud-Based Contact Center Software company that helps businesses engage customers using multi-channel communications, has seen the way communications have evolved over the past few years, and as a result, Ytel continues to develop products that focus to meet the needs of an ever-changing market and its users Ytel, a leading CPaaS & Cloud-Based Contact Center Software company that helps businesses engage customers using multi-channel communications, has seen the way communications have…

Customers Give NICE inContact CXone Perfect Scores in all 12 Vendor Satisfaction Categories in DMG Report

For the Second Consecutive Year, CXone Achieves the Highest Overall Vendor and Product Satisfaction Ratings NICE inContact announced that CXone, the world’s #1 cloud customer experience platform, received perfect 5.0 scores from customers for all 12 vendor satisfaction categories, according to a new report by contact center, back-office and real-time analytics research and consulting firm DMG Consulting LLC. Customers Give NICE inContact CXone Perfect Scores in all 12 Vendor Satisfaction Categories in DMG Report. DMG…