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cloud customer experience

AWS Is Preferred Cloud Provider for Genesys Cloud Customer Experience and Contact Center Platform

Powered by AWS, Genesys Cloud improves customer engagement for companies of all sizes worldwide Today, Amazon Web Services, Inc., an Amazon.com company, announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an all-in-one solution and leading public cloud contact center platform. Organizations around the world use the platform to manage and improve customer relationships across any channel, including voice, text, web chat, and social. Genesys Cloud is built on and relies upon AWS’s…

Genesys Expands Executive Team with Proven SaaS Executives

Company adds new chief people officer Eva Majercsik and bolsters Multicloud Solutions with John Hernandez as Genesys Engage SVP/GM and Raj Patel as SVP of cloud engineering and operations Genesys, the global leader in cloud customer experience and contact center solutions, today announced three strategic additions to its executive team, including Eva Majercsik as chief people officer (CPO). To strengthen its Multicloud Solutions business unit, the company also named John Hernandez as senior vice president and general…