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cloud voice

Salesforce and Amazon Web Services (AWS) Expand Global Strategic Partnership

Salesforce will integrate and offer Amazon Connect as part of Salesforce Service Cloud Voice, enabling customers to provide superior customer service AWS learning content now available on Trailhead, empowering anyone to skill up for the future Amazon Web Services, Inc. (AWS), an Amazon.com company, the global leader in infrastructure cloud computing, and Salesforce, the global leader in Customer Relationship Management (CRM), today announced an expansion of their global strategic partnership. Salesforce is introducing…

8×8 Adds Advanced Contact Center Capabilities with Google Cloud Contact Center AI Integration

8x8 Cloud-Based Contact Center Solution Together with Google Cloud Contact Center AI Provides Customers New Capabilities for Improved Engagement 8x8, Inc., a leading communications provider of cloud voice, video, chat and contact center solutions for over a million users worldwide, announced its integration of 8x8 Contact Center with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers. @8x8 announces…