cloud

ServiceNow scored highest in the strategy category and end-user experience criterion, recognized for driving user adoption and engagement and helping customer build GRC strategies ServiceNow the leading digital workflow company making work, work better for people has been named a leader in The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2020. According to the report, ServiceNow “takes an active role in helping customers build a GRC strategy...” Marketing Technology News: Domain, Oroton, Vend, Yellow…

Ultra-High-Definition, High-Volume Video Data Is Compressed to 1/10 the Data Size of Conventional Compression Technology for Streamlined Analysis in the Cloud Using New Technique Fujitsu Laboratories Ltd. has developed a technology for compressing ultra-high-definition, high-volume video data to the minimum size needed for AI video recognition applications. This technology can compress video data to just one-tenth the size of data prepared using conventional compression technology intended for visual confirmation by…

Drives seamless, real-time collaboration from anywhere on any device to bring together dispersed and global teams All-in-one, virtual meeting and workspace enables seamless transitions between video, chat and voice to deliver truly collaborative team experiences. Leverages the Amazon Web Services global cloud infrastructure to deliver expanded capabilities to Mitel’s unified communications and collaboration portfolio. Taps the power of the cloud to provide “future flexibility” and an onramp to the next generation…

As it releases the most advanced platform to date to meet enterprises' needs for instant re-use of massive databases regardless of where they reside, Actifio — the pioneer of multi-cloud copy data management software — is detailing the enabling role of its software in the hybrid and multi-cloud journeys of its customers through a series of conversations featured on theCUBE. "The secular trends around hybrid and multi-cloud and the reliance on different databases really play to our existing strengths, and 10c builds on…

Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Calabrio, the customer experience intelligence company, has announced a deep technology integration with Twilio and Twilio Flex, its programmable contact center platform. The cloud-to-cloud integration fills a gap for modern contact centers looking for a customizable, data-driven environment by combining the capabilities of workforce engagement management (WEM) and…

Infosys becomes first global systems integrator to join IBM's new public cloud ecosystem Infosys, a global leader in next-generation digital services and consulting, and IBM announced a global alliance to help enterprises accelerate their digital transformation journey using the IBM public cloud. The collaboration will help enterprises -- including those in highly regulated industries such as financial services, insurance and healthcare -- to transition, modernize and transform their enterprise workloads and…

Acterys is challenging market leaders with a new breed of cost-effective cloud solutions based on Microsoft technologies When business analytics startup Acterys was named among the top four technologies in the market by the US Association for Analytics & Planning (AFP), it may have come as a surprise to their multi-billion dollar competitors, but it certainly wasn't a surprise for their clients. Acterys launched in 2017, introducing a cloud-based solution that provides businesses with insights and forward-facing…

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organization Genesys, the global leader in cloud customer experience and contact center solutions, has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve…

Capital markets veteran brings global acquisition experience Upland Software, Inc., a leader in cloud-based enterprise work management software, announced the appointment of Teresa Miles Walsh to the company’s board of directors. Walsh is currently the CEO & Managing Director of Access Media Advisory LLC (AMA), a corporate advisory boutique focused on media sector clients. “We are excited to add Teresa to our board of directors. She brings a wealth of experience in the capital markets in both the United States and…

Silicon Valley veteran to play central role in Lightspeed's global expansion, building on track record of creating diverse and inclusive teams Lightspeed POS announces the appointment of Marty Reaume to the newly created role of Chief People Officer. In the position, Reaume will lead Lightspeed's talent development and build on the company's diverse and inclusive hiring practices during a noteworthy period of company growth. Marketing Technology News: TEKLYNX Awarded 2020 Stevie® for Historic Customer Service…

Simplified procurement and administrative processes make it easier for enterprises to access the market-leading cloud customer experience platform from Genesys Genesys, a global leader in cloud customer experience and contact center solutions, announced that Genesys Cloud is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors. The catalog makes it easy for organizations to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Now,…

Performance Underpinned by Leadership Vision, Product Innovation, and Industry Recognition Information Builders, Inc., the leading data and analytics company, today announced significant performance in 2019, including continued growth in annual recurring revenue (ARR), quadrupling ARR from its cloud offering, earning multiple new logo wins across industries, and maintaining strong customer retention rates based on trusted relationships. These positive financial indicators  are bolstered by widespread industry recognition…

Multi-DRM Software-as-a-Service from Verimatrix Protects One of Indonesia’s Largest OTT Services Verimatrix, formerly known as Inside Secure, a global provider of innovative, customer-friendly cybersecurity solutions that protect video content, endpoint devices, software and applications, announced that Mola.tv, one of Indonesia’s largest OTT services, is secured by the Verimatrix Multi-DRM solution. Hosted via the Verimatrix Secure Cloud and leveraging a Software-as-a-Service (SaaS) model, Verimatrix Multi-DRM protects…

Birst integrated platform eliminates the need for separate ETL, data modeling, data prep & analytics tools Infor, a global leader in business cloud software specialized by industry, announced it is partnering with Snowflake, the cloud data platform, to help enterprises build automated data warehouses using the Birst full-stack analytics and BI platform. Birst is a single, integrated, end-to-end platform for building automated data warehouses natively on Snowflake, eliminating the need for separate ELT/ETL (extract,…

Veeam has received the highest number of customer reviews in the Data Center Backup and Recovery Solutions market, highlighting the simplicity, flexibility and reliability of Veeam solutions Veeam Software, the leader in Backup solutions that deliver Cloud Data Management, announced the company has been named a 2020 Gartner Peer Insights Customers’ Choice for Data Center Backup and Recovery. Gartner defines the data center backup and recovery software market as being focused on providing backup capabilities for upper-end…

The expanded business to provide scalable, effective solutions for today's CMO Wipro Digital, the digital business unit of Wipro Limited announced that it has acquired Rational Interaction, a full-service digital customer experience (CX) company. The acquisition will scale Wipro Digital's offering for Chief Marketing Officers, connecting Rational Interaction's ability to map and orchestrate the customer journey with Wipro Digital's ability to design and build experiences at global scale. Together, the companies will…

A 24/7 self-serve customer service with Google Cloud Dialogflow and Dataflix Messenger – driving engaging conversations NatureMills has selected Dataflix and Google Cloud as its strategic providers of AI-powered digital customer assistant, Nami. Choosing Dataflix and Google Cloud has enabled NatureMills to provide 24/7 AI-powered first level support to its customers while keeping the operational costs low. Marketing Technology News: Dwise Improves Geotargeting With Digital Element’s Location-based Technology Nami, an…

New sales, marketing, and customer success leaders bring proven track record from high growth enterprise software organizations Upland Software, Inc., a leader in cloud-based enterprise work management software, announced the addition of three new executives to drive key go-to-market functions. Jim Rudden has joined Upland as executive vice president and chief marketing officer (CMO). Later this quarter, Virginia Miracle will join Upland as executive vice president and chief customer officer (CCO) along with Joseph…

Netskope Cloud and Threat Report reveals cloud-enabled threats are on the rise and sensitive data is moving between cloud apps Netskope, the leading security cloud, announced the release of the February 2020 Netskope Cloud and Threat Report, which analyzes the most interesting trends on enterprise cloud service and app usage, web and cloud-enabled threats, and cloud data migrations and transfers. Based on anonymized data from millions of global users, the report found that 44% of malicious threats are cloud-enabled,…

Enterprises can now benefit from Ushur’s Customer Engagement Automation from within Salesforce Ushur announced it has launched the Ushur Managed Package on Salesforce AppExchange, empowering enterprises to add customer engagement automation capabilities to their Salesforce platform. Ushur’s artificial intelligence (AI) platform enables enterprises to instantly and intelligently automate interactions with their customers, integrating directly into Salesforce. Marketing Technology News: ZoomInfo Enhances Go-to-Market…