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ChannelAdvisor Expands Support for Brands and Retailers on Amazon in the Netherlands

ChannelAdvisor Corporation, a leading provider of cloud-based e-commerce solutions that enable brands and retailers to increase global sales, announced support for Amazon.nl, coinciding with Amazon's launch in the Netherlands. ChannelAdvisor's support for Amazon.nl allows merchants with a European unified account the ability to list and sell their products directly to consumers on Amazon's new Dutch marketplace.1 With 85% of the Netherlands' population shopping online in an e-commerce market worth an estimated €23.7…

Global Warehouse Solutions Provider Selects 3CLogic Cloud Contact Center Solution to Integrate with ServiceNow CSM and Cisco

Fast deployment aids industry leader with critical business continuity needs by enabling work-from-home agents, while leveraging existing on-premise telephony infrastructure with 3CLogic’s leading ServiceNow CSM integration to optimize customer service engagements 3CLogic, a leading provider of cloud contact center solutions, announced its selection by a global manufacturer and provider of warehouse solutions for its leading ServiceNow Customer Service Management integration to deliver a customer-centric service…

Coronavirus Robocalls Prey on Consumer Fears

Some Robocalls Promote Scams & Marketing Pitches, While Others Serve the Public Interest Public concerns about the global coronavirus pandemic have inspired a wave of dubious robocalls that seem to exploit consumer fears amid ongoing uncertainty about the COVID-19 crisis, according to YouMail Inc., creator of the YouMail Robocall Index. Marketing Technology News: Freshworks Taps Oracle Cloud Vetaran Prakash Ramamurthy as New CPO YouMail researchers have uncovered robocalls referring to the coronavirus to promote…

Digital Realty Completes Combination with InterXion

Strategic Transaction Establishes Combined Company as Leading Global Provider of Data Center Solutions with Enhanced Presence in Major European Metro Areas Digital Realty, a leading global provider of cloud- and carrier-neutral data center, colocation and interconnection solutions, announced it has completed the previously announced combination with InterXion. The transaction was consummated promptly following expiration of the related exchange offer at 12:01 a.m. EDT on March 12, 2020, in which 70,862,736 shares of…

Microsoft Dynamics 365 Business Central Partner Leverages Business Intelligence Team to Deliver Jet Analytic Adapter to Market Amid…

Following on the expansion of the business intelligence team last year, Tigunia has stayed true to its plan to become the indisputable leader in Jet Reports and Jet Analytics services and support, and has launched an adapter for the increasingly popular Microsoft Dynamics 365 Business Central. Developed by the resources originally responsible for building the Jet Analytics solution, AdaptBC for Analytics allows businesses to upgrade from Microsoft Dynamics NAV or purchase Dynamics 365 Business Central, and still get the…

Blackbird to Showcase Ultra-efficient Video Editing in the Cloud with Amazon Web Services at NAB 2020

Blackbird plc announced that it will showcase ultra-efficient video editing in the cloud at the Amazon Web Services (AWS) booth at NAB 2020. Organisations working with video on a large scale need to be able to rapidly and easily access, view, edit and publish their content to all platforms and devices for audiences to consume. With cloud-based video editing and publishing platform Blackbird running on AWS, companies can drive productivity efficiencies across their operations. Marketing Technology News: Ricoh Spins out…

Informatica Ranked Highest in Gartner 2020 Report on Critical Capabilities for Master Data Management Solutions

Company Highest in All Six Use Cases Among 12 Other Master Data Management Vendors Informatica, the enterprise cloud data management leader, announced the company received the highest scores in Gartner's 2020 Critical Capabilities for Master Data Management Solutions report in every use case. According to the Gartner report, "Master data management solutions serve a range of use cases. This assessment of their critical capabilities will help data and analytics leaders take a use-case-based approach to weighing…

Red Hat Accelerates Petabyte-Scale Object Storage for Cloud-Native Workloads

Red Hat Ceph Storage 4 offers enhanced scalability and simplicity for new generation of data-intensive applications Red Hat, Inc., the world's leading provider of open source solutions, announced the general availability of Red Hat Ceph Storage 4 to deliver simplified, petabyte-scale object storage for cloud-native development and data analytics. Red Hat Ceph Storage 4 is based on the Nautilus version of the Ceph open source project. With enhanced scalability and new, simplified operational features, Red Hat Ceph…

ENGIE Improves Customer Experience with Genesys Cloud

Unifies customer experience across multiple contact centers to improve customer satisfaction ENGIE France BtoC innovates daily to become the global leader in low carbon energy and services. To deliver the efficient, tailored experience its customers need, ENGIE replaced multiple legacy, on-premises technologies with the single, all-in-one solution from Genesys, the global leader in cloud customer experience and contact center solutions. Today, several thousands of customer service representatives in four different…

Tencent Cloud Offers Cloud Conferencing Tool Tencent Meeting in Singapore

Tencent Meeting is listed as one of the digital solutions packages for companies that require a remote working tool on SGTech website during the novel coronavirus outbreak The Ministry of Trade and Industry of Singapore and the Chongqing Municipal People's Government hosted a video conference via Tencent Meeting last week to sign an agreement on the Chongqing Connectivity Initiative, being among the first to experience the tool's seamless conferencing features The features of online audio and video meetings with up…

OpenText Buys XMedius

Leader in Secure Information Exchange and Unified Communications OpenText, "The Information Company," announced that it has acquired XMedius, a provider of secure information exchange and unified communication solutions.  XMedius brings decades of experience and patented technologies to transform secure and collaborative communication, enabling organizations to move more workloads to the cloud and unlock the information advantage. Marketing Technology News: TEKLYNX Awarded 2020 Stevie® for Historic Customer Service…

ServiceNow Named a Leader in Governance, Risk and Compliance by Independent Research Firm

ServiceNow scored highest in the strategy category and end-user experience criterion, recognized for driving user adoption and engagement and helping customer build GRC strategies ServiceNow the leading digital workflow company making work, work better for people has been named a leader in The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2020. According to the report, ServiceNow “takes an active role in helping customers build a GRC strategy...” Marketing Technology News: Domain, Oroton, Vend, Yellow…

Fujitsu Streamlines AI Video Recognition With High-Quality Compression Technology

Ultra-High-Definition, High-Volume Video Data Is Compressed to 1/10 the Data Size of Conventional Compression Technology for Streamlined Analysis in the Cloud Using New Technique Fujitsu Laboratories Ltd. has developed a technology for compressing ultra-high-definition, high-volume video data to the minimum size needed for AI video recognition applications. This technology can compress video data to just one-tenth the size of data prepared using conventional compression technology intended for visual confirmation by…

Mitel Helps Businesses Unleash Productivity with New ‘Continuous Collaboration’ Solution for Work Teams

Drives seamless, real-time collaboration from anywhere on any device to bring together dispersed and global teams All-in-one, virtual meeting and workspace enables seamless transitions between video, chat and voice to deliver truly collaborative team experiences. Leverages the Amazon Web Services global cloud infrastructure to deliver expanded capabilities to Mitel’s unified communications and collaboration portfolio. Taps the power of the cloud to provide “future flexibility” and an onramp to the next generation…

Actifio Leaders Detail Hybrid, Multi-Cloud, Database Advances in Actifio 10c Release in theCUBE Conversation Series

As it releases the most advanced platform to date to meet enterprises' needs for instant re-use of massive databases regardless of where they reside, Actifio — the pioneer of multi-cloud copy data management software — is detailing the enabling role of its software in the hybrid and multi-cloud journeys of its customers through a series of conversations featured on theCUBE. "The secular trends around hybrid and multi-cloud and the reliance on different databases really play to our existing strengths, and 10c builds on…

New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers

Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Calabrio, the customer experience intelligence company, has announced a deep technology integration with Twilio and Twilio Flex, its programmable contact center platform. The cloud-to-cloud integration fills a gap for modern contact centers looking for a customizable, data-driven environment by combining the capabilities of workforce engagement management (WEM) and…

Infosys and IBM Collaborate to Help Businesses Accelerate Digital Transformation With IBM Public Cloud

Infosys becomes first global systems integrator to join IBM's new public cloud ecosystem Infosys, a global leader in next-generation digital services and consulting, and IBM announced a global alliance to help enterprises accelerate their digital transformation journey using the IBM public cloud. The collaboration will help enterprises -- including those in highly regulated industries such as financial services, insurance and healthcare -- to transition, modernize and transform their enterprise workloads and…

Australian BI Startup Acterys Grows Customer Numbers 400%, Delivers Under-Budget Analytics

Acterys is challenging market leaders with a new breed of cost-effective cloud solutions based on Microsoft technologies When business analytics startup Acterys was named among the top four technologies in the market by the US Association for Analytics & Planning (AFP), it may have come as a surprise to their multi-billion dollar competitors, but it certainly wasn't a surprise for their clients. Acterys launched in 2017, introducing a cloud-based solution that provides businesses with insights and forward-facing…

Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow’s Workforce with Gamification and Machine…

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organization Genesys, the global leader in cloud customer experience and contact center solutions, has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve…

Upland Software Names Teresa Miles Walsh to the Board of Directors

Capital markets veteran brings global acquisition experience Upland Software, Inc., a leader in cloud-based enterprise work management software, announced the appointment of Teresa Miles Walsh to the company’s board of directors. Walsh is currently the CEO & Managing Director of Access Media Advisory LLC (AMA), a corporate advisory boutique focused on media sector clients. “We are excited to add Teresa to our board of directors. She brings a wealth of experience in the capital markets in both the United States and…