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Kirusa Launches Konnect – An Omnichannel Communications Platform In Rwanda

The platform will enable enterprises in Rwanda to engage with customers through messaging, voice and chatbots Kirusa, a global leader in communication solutions over data networks for consumers and enterprises, announced the launch of Kirusa Konnect in Rwanda. Kirusa Konnect is a cloud-based Communications Platform as a Service (CPaaS) offering for enterprises designed to bolster customer engagement using instant, two-way and interactive communication over multiple channels including messaging, voice and rich media…

Onapsis Appoints Anshuman Kanwar as General Manager of Products and Technology

Strategic Addition of Former LogMeIn CTO Brings Experience Building Innovative Enterprise Software Solutions to Help Onapsis Guide Customers to the Cloud with Confidence Onapsis, the leader in business application protection, announced the appointment of Anshuman Kanwar as general manager of products and technology. In this new role, Kanwar is responsible for developing and scaling The Onapsis Platform to protect customers’ business-critical applications while strengthening their ability to meet tomorrow’s digital…

Mimecast Challenges Shadow IT with Stronger Visibility into Cloud App Usage on Mobile and Desktop Devices

New Mimecast Web Security Capabilities Reduce Security, Data and Compliance Risks Mimecast, a leading email and data security company, today announced the release of added application visibility and control capabilities to its Mimecast Web Security service. Application Visibility and Control will help Mimecast customers overcome the challenge of Shadow IT by uncovering Cloud app usage within their organizations and providing the necessary tools to control access. These new capabilities strengthen overall cyber resilience…

Eleven Sports Chooses Blackbird for Cloud Video Editing and Publishing of Sports Content to Fans Online

Blackbird plc, developer and seller of the market-leading cloud video editing platform Blackbird, has been chosen by Eleven Sports for the rapid editing and publishing of sports content to fans online. The contract is for two years. Eleven Sports, part of global sports investment and innovation group Aser Ventures, is one of a new breed of broadcaster who are redefining how global sport is packaged and delivered. Eleven Sports' innovative OTT platform is at the core of a platform agnostic approach, engaging fans across…

Pega Expands Cloud Choice Guarantee With Kubernetes Support

Clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced support for Kubernetes to provide its clients a new option for cloud containerization orchestration on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat. This continues the organization's commitment to its Pega Cloud Choice Guarantee for clients self-managing their Pega…

Hyland Healthcare Advisory Councils Surface Top Tech Trends

Feedback from three different groups of end users and healthcare IT executives highlighted the cloud, AI and optimizing existing technology investments Hyland Healthcare, a leading provider of connected healthcare solutions for organizations across the globe, and three of the company's advisory councils came together during Hyland's annual user conference, CommunityLIVE, to discuss leading issues in healthcare IT. Major themes discussed reflect the most pressing needs and top trends in the industry, including cloud-hosted…

Improbable Grows to a Complete Cloud-Based Multiplayer Games Tech Company, Expands Existing Partnership with Google Cloud

Google Cloud supports Improbable and the SpatialOS multiplayer platform through rapid company growth and game studio launches Google Cloud announced an extended partnership with Improbable, the multiplayer game specialists and creators of SpatialOS, the unique cloud-based platform for the development and management of any kind of online multiplayer game. Building on an existing strategic relationship, this extended partnership will see Improbable and Google Cloud work together to improve solutions and reduce cost and…

MarTech Interview with Randy Frisch, CMO at Uberflip

"Content should be used to engage your audience at every stage of the customer journey. " As a CMO of a content experience company, what unique challenges do you meet and overcome in driving Marketing and Sales campaigns daily? One of the biggest challenges we come up daily is the status quo. It can be difficult for marketers to rethink the way they approach content—especially when they’ve been doing things the same way for so long. We challenge marketers to shift their focus from creating net new content, to leveraging…

Webscale Named an Innovator in Application Delivery Controller Micro Quadrant

2019 Market Report Recognizes Company’s Multi-Cloud, SaaS-Based ADC Webscale, Digital Cloud Company, announced that it has been recognized by Markets & Markets, the global industry research and consulting company, as an “Innovator” in the Application Delivery Controller (ADC) market in its latest report. Webscale joins the company of other leaders covered in the report such as F5, Cloudflare, and Citrix. Marketing Technology News: Oracle Introduces a New Approach to Digital Selling to Drive Sales Acceleration at Scale…

German Enterprises Embrace the Public Cloud

ISG Provider Lens report finds German companies running CRM, ERP and other systems in the cloud Enterprises in Germany are flocking to public cloud services as a way to help them analyze a growing volume of consumer data, according to a new report published by Information Services Group, a leading global technology research and advisory firm. The 2019 ISG Provider Lens™ Public Cloud – Solutions & Service Partners Report for Germany sees companies there using the public cloud in tandem with customer relationship…

“Hey Einstein”— Salesforce Brings Voice to Every Customer Experience

Einstein Call Coaching Helps Managers Spot Trends Within Conversational Data and Provide Sales Reps with the Best Practices and Insights Needed to Optimize Every Customer Call Salesforce, the global leader in CRM, is bringing the power of voice to every customer experience spanning the Salesforce Customer 360 Platform and enabling millions of CRM users to talk to Salesforce. With Einstein Voice Assistant guiding every action, insight and prediction, Salesforce users will be more productive—from anywhere. And new Einstein…

Zuora Recognized as a Leader in “SaaS Billing Solutions” Report by Independent Research Firm

Company Top Ranked in Current Offering and Market Presence Categories Zuora, Inc., the leading cloud-based subscription management platform provider, announced that it was cited as a leader by Forrester in “The Forrester Wave: SaaS Billing Solutions, Q4 2019” report (Forrester Research, Inc., November 20, 2019, Lily Varon). Among the nine vendors evaluated, Zuora was ranked highest in both Current Offering and Market Presence categories. Forrester writes, “Zuora stands out for its thought leadership and varied customer…

Enterprises Worldwide Increasing Public Cloud Spending

ISG Provider Lens report finds big role for providers in helping customers manage complex public cloud environments Enterprises across the globe are rapidly increasing their spending on cloud technologies and migrating many of their in-house cloud workloads to the public cloud, according to a new report published today by Information Services Group, a leading global technology research and advisory firm. The 2019 ISG Provider Lens™ Public Cloud — Solutions & Service Partners Global Report finds the global IaaS and…

Databricks Announces API Integration With AWS Data Exchange

Databricks, the leader in unified data analytics, announced API integration with AWS Data Exchange, a new service that makes it easy for millions of Amazon Web Services (AWS) customers to securely find, subscribe to, and use third-party data in the cloud. By integrating the AWS Data Exchange into Databricks Unified Data Analytics Platform, organizations can rapidly combine their internal data with third-party data sets from data providers and seamlessly perform data science and advanced analytics to gain deeper insights. In…

Deloitte Working with Amazon Web Services to Create New Health Ecosystems Through Data

AWS Data Exchange, a New AWS Service, Helps Organizations Securely Find, Subscribe to and Use Third-Party Data in the Cloud; Deloitte’s Suite of Solutions and Services Can Help Life Sciences and Health Care Organizations Curate in a Private, Secure and Responsible Way to Enable Medical Innovation and New Data Driven Business Models Deloitte announced its work with AWS Data Exchange, a new service that makes it easier for millions of Amazon Web Services (AWS) customers to securely find, subscribe to and use third-party…

Phone.com Extends Artificial Intelligence Adoption with SAM.AI Integration

Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, announced that its platform now integrates with SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records,…

Yext and Nextdoor Team Up to Deliver Verified Information about Businesses

With Nextdoor joining the Yext Knowledge Network, businesses can publish facts directly to their Nextdoor Business Page from Yext Yext, the Search Experience Cloud company, and Nextdoor, the world’s largest private network for neighbourhoods, announced a global integration allowing businesses using Yext to publish facts about them to their Nextdoor Business Pages. The integration gives businesses confidence that consumers searching for them on Nextdoor will get an accurate, brand verified answer. With this new…

Tealium Launches Private Cloud to Help Organizations Maintain Unparalleled Data Security in the Cloud

Tealium's latest innovation provides customers with a private cloud providing increased security and data privacy Tealium, the trusted leader in real-time customer data orchestration, announces today the launch of Tealium Private Cloud, the first private cloud solution for customer data infrastructure and customer data platform technology.  With Tealium Private Cloud, organizations can begin to use trusted and comprehensive customer data while continuing to comply with data privacy and regulatory rules like HIPAA.…

OpenText Delivers a Flexible Path to the Cloud, Enhanced Security and Compliance and Visibility into Supply Chain Risk

New Release Responds to Enterprise and Government Demands with Updates to Market-Leading EIM Portfolio OpenText, a global leader in Enterprise Information Management (EIM), announced its latest technology update, with innovations across its entire portfolio. This release further improves the capture, governance, exchange and use of information to drive productivity, growth and a lasting competitive advantage. "OpenText builds the world's most impressive and compelling EIM platform, designed to help companies gain the…

Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019

Five9, Inc., the leading provider of the intelligent cloud contact center, announced the availability of the Five9 App Marketplace. Since last year, Five9 has more than doubled its partner community providing more choice to customers as they seek to address their contact center and customer engagement needs. With heightened consumer expectations, enterprises are under pressure to provide exceptional customer care with the contact center acting as the front door to many organizations. However, today’s enterprises are more…