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Talkdesk Zoom Integration Creates Customer-Centric Contact Centers

Zoom Integration Through Talkdesk Enterprise Cloud Contact Center Brings Organizational Unity and Fosters Seamless, Cross-Department Collaboration Talkdesk, Inc., the cloud contact center for innovative enterprises, is enabling contact centers to be more customer-centric with Talkdesk Zoom integration. This contact center software integration expands the pool of available employees to include departments and expertise outside of the traditional contact center, offering precise support matching for each customer’s…

Serenova Announces ‘Looking Forward to Contact Center Success in 2019’ Webinar Series

Leading Industry Experts Join Serenova to Discuss the Current State of Customer Experience and Trends in the Contact Centers That Customer Experience Executives Need to Know Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, unveiled a new webinar series entitled "Looking Forward to Contact Center Success in 2019." Designed to empower organizations to better prepare for the coming year, the four-part webinar series features industry experts from leading research firms,…