Browsing Tag

communication suite

LiveVox Announces Acquisition of SpeechIQ

LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of SpeechIQ. “Their capabilities continue to fulfill our pledge to make digital transformation easier for our clients.” SpeechIQ is an AI-driven speech analytics and quality assurance platform that will enable LiveVox to substantially strengthen its WFO application suite. Founded in 2015 and headquartered in Columbus, Ohio, SpeechIQ is an easy-to-use, cost-effective solution that helps drive agent productivity,…