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computer telephony integration

AMC Technology Earns SAP-Certified Status for Its Cloud-Based CRM and Contact Center Platform Davinci

SAP recognized that DaVinci meets qualifications to integrate with SAP Cloud solutions AMC Technology, a leading Computer Telephony Integration (CTI) provider, announced that its cloud-based platform, DaVinci, has achieved SAP certification. The SAP Integration and Certification Center (SAP ICC) has certified that DaVinci 7.0 integrates with cloud solutions from SAP using standard integration technologies. Marketing Technology News: Content Guru Positioned as a Leader in the 2019 Gartner Magic Quadrant for Contact…

InGenius Software Announces Integration with Unified Service Desk for Microsoft Dynamics 365

InGenius Software Inc., a computer telephony integration (CTI) solution innovator, is pleased to announce a new integration for InGenius Connector Enterprise with Unified Service Desk (USD) for Microsoft Dynamics 365 With the new integration, the InGenius interface is brought into the USD window for a "single pane of glass" experience for contact center agents. InGenius allows agents to take advantage of features such as click-to-dial, screen pop, automated call logging and screen transfer without leaving the CRM,…