Consumer Loyalty

Strategic mobile messaging in CX will help brands accelerate business growth in 2023 and beyond Clickatell, a Chat Commerce and business messaging leader, conducted research on customer service trends and preferences for travel and retail…
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Due to its durability amid turbulent economic circumstances, SEO took off in 2021. And a vast majority of marketers (89%) anticipate even more SEO investment this year, according to BrightEdge research. This SEO growth highlights the…
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Tighter budgets put spotlight on the importance of winning consumer loyalty  A human connection does more to drive loyalty than strict efficiency As consumer patience runs out, organizations can grow their market share…
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Kibo, a market leader in composable commerce products, announced that Ram Venkataraman, the company’s CEO, has been named to RIS News’ Influentials 2022: Top Movers and Shakers in Retail. The annual recognition celebrates retail leaders…
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ShopNEXT has partnered with Visa to launch the first-ever Web3 Loyalty Platform. Any user with a Visa card can not only shop conveniently, but also can earn token rewards. This ingenious loyalty platform is expected to help millions of…
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Can improved martech investments lead to higher marketing revenue? And are DAM platforms all they promise to be? Catch more in this latest martech weekly highlight: ________ MarTech Quote-of-the-Week! The more you can fully articulate…
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With new privacy regulations being introduced and increased awareness around data protection, customers are more mindful now of how their data is being used than ever before. As a cookieless world approaches, brands are being pushed to…
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Customers who were delighted were 10 times more likely to recommend a brand than those who felt upset When it comes to loyalty, the way a person feels after interacting with a company is more important even than whether they were able to…
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Kraft Heinz will be an early adopter of the new integrated solution; first-in-market offering integrates IRI’s best-in-class, item-level e-commerce point-of-sale data with Profitero’s digital-shelf metrics to supercharge growth and…
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ONR, a leader in transforming the customer experience (CX) for Fortune 500 companies today has shared new data highlighting how consumers, as well as businesses,  are utilizing Blockchain post-pandemic to impact overall customer experience.…
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Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies Fifty-seven percent of consumers report that their loyalty has deepened…
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TruRating, a global technology platform specializing in consumer insights for retailers and brands, has released a report exploring the state of loyalty, following a survey of 180,000+ consumers in the United States conducted between…
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Sift’s Q3 2021 Digital Trust & Safety Index Also Reveals Account Takeover Attacks Skyrocketed 307% Between 2019 and 2021 Sift, the leader in Digital Trust & Safety, released its Q3 2021 Digital Trust & Safety Index, which…
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Discuss.io, the leading enterprise-level smart video platform for real-time global consumer conversations, launched Augmented Insights, a suite of intelligence tools and capabilities to help brands and agencies close the time gap between…
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78% of consumers are concerned or very concerned about protecting their personal data Privitar, the leading data privacy platform provider, announced the findings from its 2020 Consumer Trust and Data Privacy Report. Although consumers…
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Gen Z – the generation born after 1995 – has long mystified marketers. Rumored to have low attention spans, the case may be that marketers just aren’t producing content that’s attention-grabbing enough for this portion of the population.…
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Custora announced the release of Custora v10, the latest version of its customer intelligence platform designed to help retailers take control of critical customer challenges like churn, one-time buyer conversion, and promotion reduction.…
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