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customer assistants

Gartner Says Customer Service And Support Technology Investments Must Be Scrutinized For Their Ability To Deliver On Customer Experience…

Customer Engagement Hubs, Customer Service Analytics, Voice of the Customer, Chatbots and Virtual Customer Assistants are Gaining Significant Attention in Optimizing the Service Experience Customer service and support leaders must scrutinize all technology investments for their ability to deliver on customer experience (CX) goals, according to Gartner, Inc. Gartner identified 33 must-watch technologies on the Hype Cycle for Customer Service and Support Technologies, 2020. “Organizations’ customer experience priorities…