Customer Communications

As businesses close the books on a tumultuous quarter, sales organizations are under increasing pressure to deliver on revenue commitments for the remainder of the year. Marketing and sales teams are scrambling to stay aligned with one another as they reevaluate the sales pipeline — and with their CFOs to ensure accurate forecasts and timely operational changes. This article will help you to optimize your sales pipelines and to maintain an emphatic connection with your customers amid COVID-19 lockdown. Shake-Away…

Company makes a significant investment in enhanced document management, seamless end-to-end experience, and extended lending support Doxim, the leading customer communications and engagement technology provider serving financial and regulated markets, announced the availability of the Doxim Customer Engagement Platform Spring 2020 release, with new enhancements designed to simplify remote banking. The Doxim Customer Engagement Platform helps clients communicate reliably and effectively, improve cross-sell and upsell…

Delivering proactive, relevant updates for more effective and meaningful communications during uncertain times Global cloud communications software and solutions provider IMImobile PLC, announced it has partnered with American Senior Communities (ASC) to help support its strategic approach for effectively communicating COVID-19 information to resident families and employees for nearly 90 facilities across Indiana. The IMImobile solution enables ASC to calm concerns and fears of families distanced from loved ones residing…

Business continuity solution will allow organizations to reduce operational risk and avoid revenue disruption and regulatory penalties while realizing immediate value Doxim, the leading customer communications and engagement technology provider serving financial and regulated markets, today announced the availability of its Customer Communications Business Continuity Solution, Doxim BCS. An on-demand overview of the solution was made available online for interested parties to review. Doxim BCS has been designed to enable…

Exstream digitally connects enterprises to their customers in times of social distancing OpenText announced that it has been named a  Leader in the IDC MarketScape Worldwide Customer Communications Management 2020 Vendor Assessment. OpenText Exstream is recognized for its out-of-the-box deep integrations to enterprise business applications, broad partner ecosystem, mature capabilities, and support for compliance regulations. "The requirement for communication with customers has been unprecedented. The right technology…

COVID-19’s impact on your subscription customers can be hard to assess. Uptick seeks to change that with their newly released free product Software firm Uptick has released a new customer success management product. Uptick Customer Communications Analyzer has been designed to help businesses identify how the coronavirus pandemic is affecting their subscription business. Uptick Customer Communications Analyzer scans emails and meeting invites from prospective customers and existing clients – it then alerts you to business…

Smart Communications, the only provider of a cloud-based, next-generation customer communications management platform, announced it has been named a Dominant Provider by Novarica in its recently published Document ECM/CCM Systems Market Navigator. The report profiled 20 vendors and assessed their ability to support U.S. insurers with a focus on technology used, differentiators, client base and lines of business supported, deployment options, implementation approaches, upgrades and enhancements, and key functionality.…

The premier user review website, G2, reports that SaaS engagement platform, Higher Logic, has the largest market presence and highest customer satisfaction rating among competitors Higher Logic, the industry-leading SaaS engagement platform for associations and B2B organizations, today announces that it has been named a leader in G2's Spring 2020 Grid® Report for Online Community Management for the fourth consecutive quarter. With 92% of users rating four or five stars, Higher Logic Online Community has the largest market…

Leidos, a FORTUNE 500 science and technology leader, has been awarded a new task order by the Internal Revenue Service (IRS) to enhance, upgrade, and maintain the agency's e-Services and Integrated Customer Communications Environment (ICCE) platforms. The single award, hybrid firm-fixed price and cost-plus-fixed-fee contract has a six-month base period of performance and four one-year option years with a total value of approximately $69 million, if all options are exercised. Work will primarily be performed at IRS locations…

With easy implementation, web notifications help brands keep customers informed and engaged during COVID-19 pandemic Customer engagement company Airship today announced that it’s making its web notification solution available at no cost to businesses for 90 days. Offering web notifications for all creates another opportunity for brands to effectively communicate directly with their customers — especially important during critical times like the COVID-19 pandemic. “The Impact of Emerging Technology on Digital…

Microsoft Executive Brings Deep Digital Transformation Expertise to the Leader in Digital Customer Service Glia, a leading Digital Customer Service platform, announced Microsoft Corporate Vice President Phil Sorgen has joined its Board of Directors effective January 7th, 2020. Sorgen is an expert in driving digital transformation for commercial enterprises. "With rapidly accelerating growth and category creation, Glia has an exciting mission ahead of it," said Sorgen. "I look forward to lending my knowledge of digital…

"There is a major convergence happening between Martech and Adtech systems now, described by the clever moniker MadTech." Hi Tod, tell us about your journey into data management technologies. What inspired you to start at ViralGains? ViralGains is all about turning advertising into a two-way conversation and helping brands interact in authentic ways with consumers. I saw an opportunity with ViralGains to use Artificial Intelligence (AI) to bring massive scale to that interaction and to find patterns in consumer…

To say that these are unprecedented times we are living in would be an understatement. With the spread of COVID-19 into a global pandemic, our personal and professional lives have been dramatically altered in an astonishingly short period of time. Entire nations are under quarantine, business and school closures are rampant, and the phrase “social distancing” is possibly one of the most talked-about and pressing concepts of the day. In these times, customer communications – particularly digital ones – become especially…

New features make superior customer experience accessible through AI-driven Interactive Voice Response Voximplant, an innovator in the Cloud Communication Platform-as-a-Service (CPaaS) market providing customized, serverless solutions, announced significant updates to Smartcalls, now known as Voximplant Kit. This no-code, Artificial Intelligence (AI)-powered solution helps companies build scalable outbound and inbound call campaigns leveraging Interactive Voice Response (IVR) and virtual agent capabilities that reduce…

Today, the way customers interact with organisations is evolving swiftly. Digital is king, and serving them across each channel is vital. Why? Because that is where they are and anticipate brands to be. They also expect timely and resolutive responses in such cases. As a CMO or board member with responsibility for customer propositions, service or experience that companies know they need to differentiate and move to more integrated customer communications, that more readily reflect how customers want to engage with…

Nick Smith Named Vice President and General Manager of Asia Pacific Smart Communications, the only provider of a cloud-based, next-generation customer communications management platform, announced it has appointed Nick Smith to lead sales efforts in Asia Pacific. Smith is an industry veteran with expertise in both customer communications and data management. He joins Smart Communications from Informatica, where he served as managing director of ANZ, leading tremendous growth across tier one enterprise clients in both the…

Quadient Enhances its Flagship Customer Communications Management Solution, Quadient Inspire, with New Functionalities Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14, the most feature-rich version to date of Quadient’s flagship omni-channel customer communications management (CCM) solution. The platform offers more than 1,100 enhancements and new features that focus on four key areas:…

Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Zomato, Hipmunk, dLocal, Brainshark, Inc., Reveneer, Service Management Group, Nielsen and DW Support Services. Zomato Raises its Stake in Food Delivery Business; Buys Out Uber Eats in India for $350 Million in All-Stock Deal In a major development in the Indian food delivery business in India, Zomato has officially announced that it has acquired its rival Uber Eats. With this Uber…

If you’re debating where to place your marketing, here’s what you need to consider. If you’re keeping tabs on how major brands are working their marketing, you probably haven’t missed the in-house marketing trend that is upon us. The past year has seen a slew of brands claim back their marketing from outsourced agencies. HP is undergoing a major process of in-housing, and so is the Radisson Hotel Group, citing its bid on in-house marketing as a way to take back control of its target market and the customer journey from…

Are you staying on top of this year’s top customer communication trends?  If you answered “yes,” congratulations! There’s no need for you to continue reading. If you answered, “no” or “I don’t know,” I encourage you to take the time to read this article. Trend 1: Emerging Technologies Raise the Bar Technology is changing the customer communication space in 2018 and beyond. From artificial intelligence and chatbots to consolidator sites and communication ecosystems, these technologies are raising the customer experience…