Customer Communications

New capabilities make it easier than ever before for organizations to deliver exceptional experiences to as many customers as possible Front, the leader in customer communication that brings teams together to offer tailor-made…
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One third of patients have switched healthcare providers because they were not able to be seen quickly Weave, the all-in-one customer communications platform for small business, announced new research, The 2021 Healthcare Business Insights…
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DemandHub, a leading Customer Communications & Online Reputation Management platform for local businesses, has been named a High Performer in G2's Summer 2021 Reports DemandHub, a leading Customer Communications & Online Reputation…
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The UK specialist miller and baker selects Mapp Cloud to provide its marketing automation platform Mapp, the international provider of insight-led customer experiences, has announced it has been appointed by Doves Farm Foods, the…
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Ernst & Young LLP (EY US) announced that Fayez Mohamood, CEO and Co-founder of Bluecore was named an Entrepreneur Of The Year® 2021 New York Award finalist. Now in its 35th year, the Entrepreneur Of The Year program honors…
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Merkle, a leading technology-enabled, data-driven customer experience management company and part of dentsu, has been appointed by University of London to deliver and manage its customer communications and engagement strategy for its online…
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Conversations eases and streamlines two-way customer communications across a wide range of engagement channels without the need to integrate APIs Mitto, a leading provider of global omnichannel communications solutions, announced Mitto…
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Acquisition continues the enhancement of Doxim's CCM strategy for regulated omni-channel customer communications Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated…
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IDC’s Latest Report Confirms Quadient's Leadership in the Customer Communications Management Software Market Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical…
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Optimove, the Relationship Marketing Hub, and Dynamic Yield, the Experience Optimization Platform, announced a strategic integration that will allow brands to ensure each customer receives the optimal marketing treatment across channels.…
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Attributes revenue growth to the industry’s desire to reinvent customer journeys using digital technologies Doxim, the leading customer communications management (CCM) and engagement technology provider serving regulated markets including…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher & Paykel, to drive customer service communications for customers in…
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Major banks deploy AEM on AWS in half the time with open-source libraries Shine Solutions Group Pty Ltd, an enterprise cloud and digital platform solutions developer, announced the launch of a new AWS Quick Start for AEM OpenCloud.…
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Centro’s steps in Slack’s Workflow Builder allow teams to collaborate together on important customer communications, enriched with Salesforce data, without leaving Slack Centro, a shared inbox and Salesforce connector in Slack, announced…
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Global cloud communications platform Infobip has launched Moments – a new omnichannel customer engagement hub – making it possible for brands to better understand and reach today’s connected consumer in the modern digital era. As…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been selected by Singapore-based online marketplace Carousell to safeguard its platform against fraud and enhance the speed and…
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Housing Association Group Deploys 8x8 to Provide Enriched Services to Customers and Equip Employees to Operate from Anywhere on a Single Global Cloud-based Platform 8x8, Inc., a leading integrated cloud communications platform provider,…
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Aims to Drive Omnichannel Customer Engagement and Enhance Customer Experience Newgen Software, a global provider of low code automation platform, announced that Bermuda-based Clarien Bank has selected Newgen Omnichannel Customer…
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Company growth continues as businesses look for better ways to engage customers Freshworks Inc., the customer engagement software company, announced its H1 2020 highlights, showcasing continued momentum during the pandemic. Freshworks’…
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From print to digital, Doxim CCM will be the first integrated SaaS technology platform designed to support the entire lifecycle for personalized omni-channel customer communications Doxim, the leading customer communications management…
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