Browsing Tag

Customer Confidence

Astute Launches Customer Confidence Solution to Gauge Consumer Behavior During COVID-19

Astute, Inc., a leading end-to-end customer engagement platform, announced the release of Customer Confidence, a new Voice of the Customer (VoC) solution designed to measure customer readiness to return to brick-and-mortar locations and help brands understand how to adjust to changes in preferences in the wake of the COVID-19 pandemic. Industries that rely on customers to be physically present, such as restaurants, movie theatres, hotels, airlines, salons, and gyms, have suffered the worst financial losses during the…

New Qualtrics Study Finds 2 out of 3 Americans Say They are Not Comfortable Returning to the Workplace Right Now

Qualtrics' Return to Work & Back to Business study reveals what customers and employees want to see happen before they feel confident re-entering public life, including attending live events, dining at a restaurant, and even voting at a polling station Qualtrics, the leader in customer experience and creator of the experience management category, announced its Return to Work & Back to Business Study, which found the majority of workers are uncomfortable going back to the workplace right now. As government and…

Qualtrics Launches Solutions to Help Organizations Know When to Transition Employees Back to the Workplace

Return to Work and Back to Business are solutions that help organizations confidently understand the beliefs, feelings, and sentiments of their employees and customers when making critical decisions to reopen workplaces and businesses Qualtrics, the leader in customer experience and the creator of the experience management category, announced four new solutions to help organizations determine the right way to transition employees back to the workplace and ensure customer confidence as they reopen businesses. The solutions…