Browsing Tag

customer experience analytics

Why Customer Experience Counts in Today’s Digital Era?

Quantzig, a leading analytics advisory firm that delivers customized analytics solutions, has announced the completion of its free resource on customer experience analytics and its importance in today’s digital world. Owing to the rise in technological advancements, businesses today have multiple touchpoints to engage with their customers. This has not only given rise to numerous data sources that generate huge volumes of data, but has also given rise to several roadblocks for players across industries. Customer…

New Funding Provides Topbox with Fuel for Expansion and Innovation

Topbox’s SaaS Platform Aggregates and Synthesizes Customer Interactions from Every Channel and at Every Stage of the Customer Lifecycle Topbox, a leading provider of omni-channel customer experience analytics software, announces that it has raised a significant amount of growth capital. The round was led by Telescope Partners, a growth equity firm based in San Francisco. "CX Analytics company Topbox announces series A funding" Mickey Arabelovic, founder of Telescope and a former partner at Sequoia Capital,…

NetBase Launches Cross-Channel Customer Experience Analytics

Social Analytics Leader Provides Out-of-the-Box Availability of Comprehensive Voice of the Customer Feedback for Actionable Business Insights NetBase, a global leader in enterprise social analytics, announced the availability of a comprehensive, cross-channel Customer Experience Analytics solution that combines Voice of the Customer (VoC) with social analytics. This out-of-the-box solution gives brands actionable business insight from customer feedback regardless of when it occurs. The NetBase VoC solution eliminates costly…

TechBytes with Mark Langsfeld, VP, Analytics Innovation, Anexinet

Mark Langsfeld VP, Analytics Innovation, Anexinet  Data and analytics teams can no longer survive in silos. They work in tandem to offer an accurate understanding of your marketing and sales campaign's performance. Accurate and relevant insights based on data analytics provide essential wisdom about where your business is heading. To better understand the greatest barriers for traditional marketers in adopting analytics insights platforms, we spoke to Anexinet's VP of Analytics Innovation, Mark Langsfeld. Tell us…