Customer Experience Index

While four out of five business leaders say improving CX is a high priority, only 6% of brands see an increase in their CX quality According to Forrester’s US Customer Experience Index (CX Index™) rankings, CX quality among brands in the…
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Top Canadian brands continue to deliver more emotionally positive experiences Forrester's  Canada 2022 Customer Experience Index (CX Index™) reveals that customer experience (CX) quality among Canadian brands has dropped following three…
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Brands' lack of customer focus reverses CX momentum gained during the pandemic According to Forrester's US 2022 Customer Experience Index (CX Index™) rankings, CX quality fell for 19% of brands in 2022 — the highest proportion of brands to…
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The Single Largest Customer Experience Event in North America to Unlock the Promise of Customer Experience Transformation Forrester announced it will host CX 2020 in New York City on June 16-18, 2020, consolidating its multiple…
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