customer relationship management

Customers applaud DataStax support team with 79 NPSⓇ and 4.8/5 SBI score DataStax announced that it has achieved the prestigious NorthFace ScoreBoard Service Award℠, which the Customer Relationship Management Institute (CRMI)…
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It is nearly impossible to imagine a world without brick-and-mortar stores, and while traditional retail is unlikely to become completely extinct over the next few years, a shift to digital transactions has been gathering speed for over a…
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The company donated $20,000 to UNICEF as a result of the inaugural 2020 World Certification Day, and will similarly donate $5 to an education-focused nonprofit for every certification awarded this year HubSpot, the customer relationship…
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JEGI CLARITY, a pre-eminent M&A advisory firm for the global media, marketing, information and technology industries, headquartered in New York, NY and London, UK, is pleased to announce that Chris Karl has joined the firm as Chief…
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Freshworks' Freshdesk is believed to be a perfect fit for small, medium-sized, and enterprise companies and provides agile and modern features Freshworks Inc., a leading software company empowering businesses to delight their customers and…
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Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, announced the appointments of Venkat Iyer, Rohit Madhavarapu and Scott Bright to its product organization in new roles aimed at providing next-generation…
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Innovator of Unified CRM Delivers Powerful Workflow Automation Capabilities with a No-Code, Drag-and-Drop Visual Interface Today, Insightly, the leader in customer relationship management (CRM) innovation, is announcing the…
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Sales Boomerang, the industry’s top-rated automated borrower intelligence and retention system, has expanded its integration with leading mortgage customer experience platform Insellerate. By combining loan opportunity alerts from Sales…
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With Operations Hub, scaling companies can unify data, automate time-consuming processes, and align their teams around a shared purpose: delivering delightful experiences to customers HubSpot, the customer relationship management (CRM)…
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- Atento HIPPA-certified agents achieved a CSAT rating of 94 percent in their outbound and outreach programs providing support for general inquiries - 1.4M residents have been served using the 1-855-MD-GOVAX state Hotline Atento S.A., one…
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Credera, a consulting firm focused on strategy, transformation, data and technology, announced it has agreed to acquire a majority stake in Areteans, a leading global services and solutions company, to extend its depth in digital…
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HubSpot invests and collaborates with OneSignal to support robust developer community OneSignal Inc, the leading solution for customer engagement messaging, announced today that it has received a strategic investment from HubSpot, the…
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The SaaS economy has been steadily growing with more companies offering their products or services under the software-as-a-service model. According to Gartner’s forecasts, SaaS revenues are set to grow to $121 billion by 2021 and $141…
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- IFS Cloud brings all IFS's industry capabilities and functionality depth together on a single API-based platform - Embedded digital innovation will deliver fast time-to-value and new capabilities, whether customers chose best-of-breed or…
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Thryv Holdings, Inc, the provider of Thryv® software, the leading end-to-end customer experience platform built for growing small businesses, today announces it has enhanced its customer relationship management (CRM) to provide more…
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Atos announced that it has completed the acquisition of Profit4SF, a Dutch-based technology and management consulting company specializing in Salesforce enterprise implementations for its customers across the Netherlands. With this…
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Automated and Two-way SMS/MMS Solution Available Online or Through Indirect and White-label Partners Pidj.co, a nationwide provider of business texting services, announced its official launch and the availability of its flagship…
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With Over 40 Years of Combined Tech and Business Experience, the New Executive Hires Will Help Propel Ntooitive Into Its Next Stage of Growth Poised for accelerated growth this year, Ntooitive, a leading digital advertising and technology…
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Customer Experience has become the cornerstone of today’s digital marketing. A single bad online review can damage a business’ reputation to a greater extent. In fact, around 84 percent of people do no rely on adverts. Instead, they prefer…
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RocketLevel, an all-in-one marketing platform for local businesses, has released RocketLevel Lite, a companion app that allows seamless customer relationship management for users through instant mobile messaging and convenient access to…
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