customer relationship management

Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, announced the appointments of Venkat Iyer, Rohit Madhavarapu and Scott Bright to its product organization in new roles aimed at providing next-generation contact center tools and capabilities for industry-specific needs. As vice president and global head of Talkdesk product and engineering, Iyer leads the company’s expansion of research and development efforts across a wide range of industry verticals. Prior to joining Talkdesk, Iyer…

Innovator of Unified CRM Delivers Powerful Workflow Automation Capabilities with a No-Code, Drag-and-Drop Visual Interface Today, Insightly, the leader in customer relationship management (CRM) innovation, is announcing the availability of AppConnect, a powerful workflow automation application that allows users to easily integrate finance, IT, marketing, HR, and other business critical apps with the Insightly platform. As businesses continue to innovate processes to more effectively manage operations in the time of…

Sales Boomerang, the industry’s top-rated automated borrower intelligence and retention system, has expanded its integration with leading mortgage customer experience platform Insellerate. By combining loan opportunity alerts from Sales Boomerang with Insellerate’s automated, multi-channel marketing that spans phone, text, email, direct mail, social media and website retargeting, the technologies’ seamless API integration enhances every stage of the borrower journey to help lenders increase customer retention and convert…

With Operations Hub, scaling companies can unify data, automate time-consuming processes, and align their teams around a shared purpose: delivering delightful experiences to customers HubSpot, the customer relationship management (CRM) platform for scaling companies, is expanding its suite of tools with the launch of Operations Hub. The new product is designed to transform the role of operations professionals across the business world and empower them to take center stage in helping their companies scale. Marketing…

- Atento HIPPA-certified agents achieved a CSAT rating of 94 percent in their outbound and outreach programs providing support for general inquiries - 1.4M residents have been served using the 1-855-MD-GOVAX state Hotline Atento S.A., one of the world's top five providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced that the Company has assumed a front-line position in the fight against the novel coronavirus by launching Atento's Equitable Vaccination Distribution and…

Credera, a consulting firm focused on strategy, transformation, data and technology, announced it has agreed to acquire a majority stake in Areteans, a leading global services and solutions company, to extend its depth in digital transformation, digital marketing and ecommerce capabilities. Credera is part of Omnicom Precision Marketing Group (OPMG), the digital and customer relationship management specialist practice area within Omnicom Group Inc. Areteans specializes in the design, delivery, and implementation of…

HubSpot invests and collaborates with OneSignal to support robust developer community OneSignal Inc, the leading solution for customer engagement messaging, announced today that it has received a strategic investment from HubSpot, the customer relationship management (CRM) software platform for scaling companies. Together, OneSignal and HubSpot will work to bring advanced omni-channel marketing automation to growing organizations globally. HubSpot's investment offers an opportunity to tap OneSignal's robust developer…

The SaaS economy has been steadily growing with more companies offering their products or services under the software-as-a-service model. According to Gartner’s forecasts, SaaS revenues are set to grow to $121 billion by 2021 and $141 billion by 2022. SaaS companies deal with customers in a setup that may not be similar to what traditional businesses are accustomed to. The approaches in attracting customers that work with conventional businesses may not be as effective when it comes to marketing SaaS solutions, conducting…

- IFS Cloud brings all IFS's industry capabilities and functionality depth together on a single API-based platform - Embedded digital innovation will deliver fast time-to-value and new capabilities, whether customers chose best-of-breed or the entire IFS Cloud platform - Built for the cloud, but deployable anywhere-customers get choice IFS today launches IFS Cloud™, a single platform that innately connects all its products to deliver the end-to-end capabilities a company needs to orchestrate its customers, people and…

Thryv Holdings, Inc, the provider of Thryv® software, the leading end-to-end customer experience platform built for growing small businesses, today announces it has enhanced its customer relationship management (CRM) to provide more structured, industry-specific communication and workflow within its platform. Marketing Technology News: Winter Update: Mapp Cloud Brings Innovations for Even More Efficiency In essence, Thryv users can now utilize their CRM with a one-to-many configuration, which allows them…

Atos announced that it has completed the acquisition of Profit4SF, a Dutch-based technology and management consulting company specializing in Salesforce enterprise implementations for its customers across the Netherlands. With this transaction, Atos re-affirms its ambitions to grow its expertise on Salesforce technologies across the globe, following the acquisitions of Eagle Creek and Edifixio in 2020. Marketing Technology News: Consumers Call Berocca to the Door in an ‘Actionable Audio Ad’ First On an operational level,…

Automated and Two-way SMS/MMS Solution Available Online or Through Indirect and White-label Partners Pidj.co, a nationwide provider of business texting services, announced its official launch and the availability of its flagship messaging, marketing and customer engagement platform, which enables businesses to use their existing business phone numbers to connect with customers instantly via automated and two-way text messages on their mobile devices. Pidj.co is the latest venture for communications industry veterans…

With Over 40 Years of Combined Tech and Business Experience, the New Executive Hires Will Help Propel Ntooitive Into Its Next Stage of Growth Poised for accelerated growth this year, Ntooitive, a leading digital advertising and technology company, announced the addition of four new hires to its technology team: Tony Dawson, general manager of technology, Don McCoole, vice president of sales engineering, Jon Denton, vice president of sales, and Phil Turner, senior director of small and midsize business. “Each one of them…

Customer Experience has become the cornerstone of today’s digital marketing. A single bad online review can damage a business’ reputation to a greater extent. In fact, around 84 percent of people do no rely on adverts. Instead, they prefer third-party validation when making any digital purchase. With the world riding the digital wave, customer experience is going to be a top priority for the upcoming years. On the other side, it is the experience customers receive which makes them loyal, not loyalty, product, or price…

RocketLevel, an all-in-one marketing platform for local businesses, has released RocketLevel Lite, a companion app that allows seamless customer relationship management for users through instant mobile messaging and convenient access to leads on the go. After working with local business owners in various industries, the RocketLevel team realized that RocketLevel clients were constantly on the move, attending networking events, meetings, and are generally not tied to their desks. For this reason, RocketLevel developed…

Global technology company Zoho announced a strategic alliance with Tata Consultancy Services (TCS) to provide superior Customer Relationship Management, IT Service Management, and e-Commerce solutions to solve problems for large businesses. This alliance partnership brings together the breadth and depth of Zoho's product portfolio with TCS’ decades-long experience and domain expertise in technology-led consulting and business integration services. Together, Zoho and TCS will drive growth for global organizations through…

Artificial Intelligence Data Engine Fuels the Most Comprehensive Company and Professional Data for Go-To-Market Efforts ZoomInfo , a global leader in go-to-market intelligence solutions, announced that it has acquired EverString, a leading artificial intelligence-powered, business-to-business (B2B) data solutions provider. The acquisition of EverString gives ZoomInfo a comprehensive business data graph, providing the foundation needed for enterprises to identify their total universe of customers and prospects, define their…

Amperity, the first AI-powered Customer Data Platform (CDP), announced it will be working in partnership with Zendesk. As part of the initiative, Amperity will integrate natively with Zendesk's customer relationship management (CRM) platform, allowing joint customers to put into play the full breadth and depth of customer intelligence from Amperity. Amperity connects data across disparate systems and uses patented technology to create a persistently accurate and complete 360-degree customer view for every single customer.…

Atento S.A., one of the world's top five largest providers of customer relationship management and business process outsourcing (CRM/BPO) and leader in Latin America, announced that Bill Payne will join the Atento board of directors, as an independent director. Mr. Payne will replace Oliver Feix, who is stepping down as a member of the Company's board. Marketing Technology News: Nielsen Supercharges Ad Intelligence Platform With Richer Advertising Spend Data Carlos López-Abadía, Atento's Chief Executive Officer, said,…

SmartTarget gives companies access to a full Customer Relationship Management (CRM) system that enables them to create customized offers to help drive traffic to brick-and-mortar locations Shaw Communications Inc. announced the launch of SmartTarget for Shaw Business customers — an all-in-one digital marketing and advanced insights solution that leverages the combined power of Shaw’s SmartWiFi service and new technology to give business owners a deeper understanding of who their customers are, what they want, and the…