Browsing Tag

customer service & marketing

Virtual Digital Assistant Use Cases Expand in the Enterprise Sector, Driving Software Revenue to $8.9 Billion in 2025, According to Tractica

Customer Service, E-Commerce, Business Applications, and Healthcare are Identified as Growth Areas for Virtual Digital Assistants Significant advances in combining natural language processing (NLP) with other forms of artificial intelligence (AI), primarily machine learning and deep learning, are making enterprise virtual digital assistants (VDAs) more intelligent and useful. Over the next 3 to 5 years, natural language AI will continue to improve and sentiment and emotion recognition AI will evolve. According to a new…