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Customer Service Solutions

LivePerson Named a Leader in Digital-First Customer Service Solutions by Independent Research Firm

Achieved "differentiated" rating among all reviewed vendors in six categories LivePerson, Inc., a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020. Forrester, a leading global research and advisory firm, evaluated 13 providers based on 10 criteria. LivePerson achieved a "differentiated" rating in the Customer Experience, Routing and Queuing, Chatbots, Business Insights, Vision,…

Hosting Service HOUST Takes up Residence in Talkdesk Cloud for Customer Service Solutions

Reliability, comprehensive reporting and analytics are crucial to HOUST implementing Talkdesk Enterprise Cloud Contact Center across 19 offices worldwide to Talkdesk, Inc., the cloud contact center for innovative enterprises, announced HOUST selected Talkdesk to power its Client Success and Guest Support teams. Formerly Airsorted, HOUST is a property management company using technology to create an infrastructure for the fast-growing sharing community. HOUST makes hosting through Airbnb, Booking.com, Expedia and HomeAway,…

Zappix Partners with Bright Pattern to Transform Contact Center Capabilities

Zappix Has Partnered With Bright Pattern to Deliver Powerful On-Demand Customer Service and Omnichannel Contact Center Capabilities Zappix, the leader in On-Demand Customer Service Solutions, has partnered with Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies, to deliver improved customer experience (CX) solution for contact centers. Modern customer service is defined by fast responses, effective experiences, and dynamic digital channels. Bright Pattern…