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Customer Success Maturity

60% of Customer Success Teams Are Unaware of Critical Client Issues

Survey from Bolstra Identifies Disparate Data, Underutilized Technology Among Customer Success Teams Bolstra, an agile customer success platform for subscription service companies, today announces the results of a recent survey, “2018 Customer Success Team Maturity”. The survey includes findings from a sample of customer success teams across industries about their current states. Most notably, of customer success teams surveyed, more than 60 percent of respondents said they wouldn’t know about a critical customer issue…