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customer support strategy

Sprinklr and Twitter Deliver the 2021 Customer Care Report

Out of 11 major industries analyzed, airlines stand out for delivering the best customer care on Twitter  Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, partnered with Twitter to publish the report, From AM to DM: Twitter customer care in a 24/7 world. Based on an analysis of nearly half a billion Tweets from the past year, the report identifies the best practices shared across industries for customer support on Twitter.   Sprinklr’s analysis found a 15 percent increase in customer…