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CX Platforms.

74% of Customer Experience Leaders Expect CX Budgets to Rise in 2020

Customer Experience Leaders Must Deliver Gains That Justify Growing Budgets, Says Gartner  Customer experience (CX) efforts remain inconsistent in many organizations, but there are signs of greater commitment and execution for 2020, according to Gartner, Inc. Gartner’s 2019 Customer Experience Management Survey revealed that more than two-thirds of CX leaders expect budget increases in 2020. This is a considerable change compared with the 2017 survey where only 47% of CX leaders expected budgets to increase.…