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digital customer service

CXInfinity To Take A Leap In Redesigning Businesses Digital Customer Service Strategy

In 2020, customer service is drifting from calls to digital engagement. CXInfinity is here with its customer engagement solution targeting digital transformation. Their powerful solution is designed for businesses to engage with customers when and where it matters Digital customer service creates highly engaged customers who are likely to buy 90% more frequently and spend 60% more on every purchase. There’s more to it. Digital customer service helps in creating an emotional connection with customers, removing chances of…

Glia Named a Gartner Cool Vendor in CRM Customer Service and Support

Glia, a leader in Digital Customer Service solutions, announced that it has been recognized by Gartner in their 2020 report "Cool Vendors in CRM Customer Service and Support."1 Gartner's Cool Vendors research is designed to highlight interesting, new and innovative vendors, products and services. The report states that "Engaging customers through digital channels is an imperative for most organizations focused on both B2B and B2C customers." Further, Gartner states that "it is clear that organizations with more mature…

Glia Recognized in Gartner Report “Market Guide for Digital Customer Service and Support Technologies”

Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market Guide for Digital Customer Service and Support Technologies as a Representative Vendor for providing Digital Customer Service and Support Technologies solutions. With current world events changing the way all business is conducted, enterprises need tools to quickly address situations where both customers and service representatives are working remotely, and customers are…

Helpshift Announces Elevation of Key Executives to Bolster Leadership Team

Founder and current Chief Strategy Officer, Abinash Tripathy, taking over role of CEO while current Chief Revenue Officer, Eric Vermillion, takes over role of President as company achieves recent goals and looks ahead Helpshift, the Digital Customer Service leader, announced that Founder and former head of strategy, Abinash Tripathy, is stepping into the role of Chief Executive Officer and Eric Vermillion, former Chief Revenue Officer, will serve as President. Helpshift has brought automation and AI solutions to the…

Retailers See Phenomenal Returns With Zappix Visual IVR During Peak Holiday Season

Retailers and eCommerce companies leveraged the leader in Digital Self-Service Solutions to transform the customer journey during the busy holiday season with Visual IVR Zappix Visual IVR customer self-service solutions contained over seventy-five thousand retail and eCommerce calls and saved retailers over a hundred thousand dollars during 2019 holiday peak season through its industry-leading digital customer service automation and visual communication. Zappix Visual IVR and On-Demand App solutions have​ helped its…

AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital

A Single Dashboard, Managing a 50% Month-On-Month Increase in Digital Interactions, with a 10x Increase in Case Resolution RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that, AXA, one of the world’s largest insurance providers, is using RingCentral Engage Digital, a platform that manages every digital interaction with customers, to revolutionise its digital customer service offering. The new platform and approach has led to: A…

Glia Welcomes Gigzolo to the Family

 Glia (formerly SaleMove), a leading digital customer service platform for financial services companies, today announced that it's welcoming Gigzolo to the family. "The theory behind Gigzolo's recommendation algorithm was really exciting to us," said Daniel Michaeli, CEO at Glia. "We instantly saw how we could apply similar logic to enhance our visitor/operator matching algorithms. We've known the Gigzolo founders for years and always admired their vision and approach to building businesses," he added, "I'm excited to see…

USU to Unveil ‘Knowledge Center’, a New Customer-First Solutions for Digital Customer Service

USU Showcases New Customer-First Solutions for Digital Customer Service at the ICMI Contact Center Expo “Customer first!” Unymira, a division of USU, is staying true to that motto at the 2018 ICMI Contact Center Expo to be held at the Walt Disney World® Resort in Orlando from 21-24 May. Unymira’s experts will give live, practical demonstrations of their innovations in the field of smart digital customer service at one of the most important events for the industry in the US Knowledge Center offers an innovation in…

Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel

Digital Customer Service Platform Helps Large Brands Scale Their Engagement with over 1 Billion Customers on WeChat Conversocial, the leading digital customer service platform, announced the addition of WeChat support–powering digital customer service capabilities for the massive Chinese social messaging network. The integration enables digital customer care teams to leverage intelligent agent routing, conversational filtering and prioritization, robust workflows, and real-time analytics to deliver digital care over…