digital customer service

New additions to seamless DCS platform—including pre-integrated automation—drove exponential growth in both new and existing markets for 2022 Glia, the leading provider of Digital Customer Service (DCS), has completed another year of…
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Integration allows community and regional financial institutions to transform customer service within the digital domain Glia, the leading provider of Digital Customer Service (DCS), announced that its digital-first solution is now…
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Conversation intelligence solution provides insights and metrics to improve customer experience Glia, the leading provider of Digital Customer Service (DCS), and Tethr, the leading AI-powered conversation intelligence platform, today…
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Partnership will enhance digital-first customer service, increase conversion rates, reduce call times and improve overall satisfaction Glia, the leader in Digital Customer Service (DCS), and Veritran, a leading global Low-Code solutions…
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GVAs enhance customer experience and drive new efficiencies by seamlessly combining conversational self-service with high-touch human guidance on a single platform Glia, the leading provider of Digital Customer Service (DCS), today…
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Companies team up to accelerate digital transformation to deliver seamless customer experiences Glia, the leading provider of Digital Customer Service, announced a strategic partnership with Access Softek, an omnichannel digital banking…
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Makes SMS and phone calls part of the seamless digital experience Glia, the leading provider of Digital Customer Service (DCS), has extended the proactive outbound capabilities of its DCS platform with two new features—ChannelLess SMS and …
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Finn AI's state-of-the-art Conversational AI solution and deep financial services expertise complement Glia's industry-leading DCS platform Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier…
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Glia's Digital Customer Service (DCS) platform for businesses expands across the globe by joining AWS ISV Accelerate and AWS PSP programs Glia, the leading provider of Digital Customer Service, announced that it has joined two Amazon Web…
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Enhances SMS solutions for banks, credit unions, insurers, and lenders Glia, the leading provider of Digital Customer Service (DCS), has enhanced its rich messaging solution powered by Twilio for communicating with customers and members.…
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Investor confidence to fuel accelerated innovation as Glia continues to reinvent customer support in a digital world Glia, the leading provider of Digital Customer Service (DCS), today announced $45M in Series D funding led by New York …
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Existing partnership expands to resell Glia as an integrated part of the core Duck Creek Platform Duck Creek Technologies, a leading, global technology solutions provider to the property and casualty (P&C) insurance industry, announced…
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Growing number of credit unions leverage Glia's Digital Member Service platform to boost efficiencies and improve the member and employee experience Glia, a leading provider of Digital Customer Service, announced that more than 150 credit…
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Emerges as Digital Customer Service (DCS) leader, earning industry awards, analyst accolades and praise for category-defining book Glia, a leading provider of Digital Customer Service, has finished another strong year of growth fueled by a…
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Partnership to enable organizations to take a digital-first approach to customer service Glia, a leading provider of Digital Customer Service, announced that they have formed a strategic partnership with Zensar , a leading experience…
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Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform Glia, a leading provider of Digital Customer Service, announced its partnership with Clinc, a leader in conversational Artificial Intelligence…
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Digital Customer Service provider recognized for increasing momentum, revenue growth Glia, a leading provider of Digital Customer Service, announced it ranked 237 on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing…
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Industry veteran joins fintech, helping expand access to Digital Customer Service for financial services companies across the globe Glia, a leading provider of Digital Customer Service, announced that veteran Qualtrics executive and…
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Fintechs team up, allowing FIs to deliver efficient customer experiences Engageware (formerly TimeTrade SilverCloud), an industry-leading provider of customer engagement solutions, and Glia, a leading provider of Digital Customer…
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Fintechs expand relationship, empowering banks and credit unions to reimagine customer service for a digital world Glia, a leading provider of Digital Customer Service, and Q2 Holdings, Inc. , a leading provider of digital transformation…
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