digital customer service

Partnership to enable organizations to take a digital-first approach to customer service Glia, a leading provider of Digital Customer Service, announced that they have formed a strategic partnership with Zensar , a leading experience…
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Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform Glia, a leading provider of Digital Customer Service, announced its partnership with Clinc, a leader in conversational Artificial Intelligence…
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Digital Customer Service provider recognized for increasing momentum, revenue growth Glia, a leading provider of Digital Customer Service, announced it ranked 237 on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing…
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Industry veteran joins fintech, helping expand access to Digital Customer Service for financial services companies across the globe Glia, a leading provider of Digital Customer Service, announced that veteran Qualtrics executive and…
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Fintechs team up, allowing FIs to deliver efficient customer experiences Engageware (formerly TimeTrade SilverCloud), an industry-leading provider of customer engagement solutions, and Glia, a leading provider of Digital Customer…
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Fintechs expand relationship, empowering banks and credit unions to reimagine customer service for a digital world Glia, a leading provider of Digital Customer Service, and Q2 Holdings, Inc. , a leading provider of digital transformation…
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$7 billion bank modernizes customer service with Glia to support digital transformation Glia, a leading provider of Digital Customer Service, announced that Liberty Bank has selected its Digital Customer Service platform. By leveraging…
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Companies team up to provide customers with a strategic mix of AI and human connection within customer support Glia, a leading provider of Digital Customer Service, has partnered with Kasisto, creators of KAI, a leading digital experience…
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Financial services leaders to discuss DCS trends and best practices for creating five-star experiences during Glia client conference Glia, a leading provider of Digital Customer Service (DCS), is hosting its second annual Digital Customer…
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Glia, a leading provider of Digital Customer Service, announced that Dan Michaeli, CEO and co-founder, and Rick DeLisi, lead research analyst and co-author of The Effortless Experience, have launched their book: Digital Customer Service:…
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Credit union embraces digital-first member service, increasing efficiencies and enhancing the member experience Glia, a leading provider of Digital Customer Service, announced that Ideal Credit Union has successfully implemented its…
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Partnership enables agents and insureds to have more seamless, efficient experiences Glia, a leading provider of Digital Customer Service, announced that it has partnered with Duck Creek Technologies a leading provider of SaaS insurance…
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FLEX, a leader in the credit union core data processing space, has partnered with Glia, a leading provider of Digital Customer Service. This partnership will allow FLEX credit union clients to take a digital-first approach to member…
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Modernizing customer service allows banks and credit unions to build loyalty, boost efficiencies Glia, a leading provider of Digital Customer Service, announced that it has partnered with Tyfone, a provider of digital banking solutions. By…
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Active.Ai, a leading conversational AI platform for financial services, and Glia, a leading provider of Digital Customer Service, today announced a strategic partnership; Together, the fintechs are empowering financial institutions to meet…
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In 2020, customer service is drifting from calls to digital engagement. CXInfinity is here with its customer engagement solution targeting digital transformation. Their powerful solution is designed for businesses to engage with customers…
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Glia, a leader in Digital Customer Service solutions, announced that it has been recognized by Gartner in their 2020 report "Cool Vendors in CRM Customer Service and Support."1 Gartner's Cool Vendors research is designed to highlight…
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Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market Guide for Digital Customer Service and Support Technologies as a Representative Vendor for…
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Founder and current Chief Strategy Officer, Abinash Tripathy, taking over role of CEO while current Chief Revenue Officer, Eric Vermillion, takes over role of President as company achieves recent goals and looks ahead Helpshift, the…
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Retailers and eCommerce companies leveraged the leader in Digital Self-Service Solutions to transform the customer journey during the busy holiday season with Visual IVR Zappix Visual IVR customer self-service solutions contained over…
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