digital customer service

FLEX, a leader in the credit union core data processing space, has partnered with Glia, a leading provider of Digital Customer Service. This partnership will allow FLEX credit union clients to take a digital-first approach to member…
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Modernizing customer service allows banks and credit unions to build loyalty, boost efficiencies Glia, a leading provider of Digital Customer Service, announced that it has partnered with Tyfone, a provider of digital banking solutions. By…
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Active.Ai, a leading conversational AI platform for financial services, and Glia, a leading provider of Digital Customer Service, today announced a strategic partnership; Together, the fintechs are empowering financial institutions to meet…
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In 2020, customer service is drifting from calls to digital engagement. CXInfinity is here with its customer engagement solution targeting digital transformation. Their powerful solution is designed for businesses to engage with customers…
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Glia, a leader in Digital Customer Service solutions, announced that it has been recognized by Gartner in their 2020 report "Cool Vendors in CRM Customer Service and Support."1 Gartner's Cool Vendors research is designed to highlight…
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Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market Guide for Digital Customer Service and Support Technologies as a Representative Vendor for…
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Founder and current Chief Strategy Officer, Abinash Tripathy, taking over role of CEO while current Chief Revenue Officer, Eric Vermillion, takes over role of President as company achieves recent goals and looks ahead Helpshift, the…
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Retailers and eCommerce companies leveraged the leader in Digital Self-Service Solutions to transform the customer journey during the busy holiday season with Visual IVR Zappix Visual IVR customer self-service solutions contained over…
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A Single Dashboard, Managing a 50% Month-On-Month Increase in Digital Interactions, with a 10x Increase in Case Resolution RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact centre…
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 Glia (formerly SaleMove), a leading digital customer service platform for financial services companies, today announced that it's welcoming Gigzolo to the family. "The theory behind Gigzolo's recommendation algorithm was really exciting…
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USU Showcases New Customer-First Solutions for Digital Customer Service at the ICMI Contact Center Expo “Customer first!” Unymira, a division of USU, is staying true to that motto at the 2018 ICMI Contact Center Expo to be held at…
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Digital Customer Service Platform Helps Large Brands Scale Their Engagement with over 1 Billion Customers on WeChat Conversocial, the leading digital customer service platform, announced the addition of WeChat support–powering digital…
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