eGain

eGain, the leading provider of omnichannel customer engagement solutions, announced it will be participating in the Benchmark Company Discovery One-on-One Virtual Investor Conference on Thursday, December 2, 2021. Event: Benchmark Company…
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eGain Corporation a leading cloud platform provider for customer engagement automation, announced that BT Consumer, one of its marquee clients, was selected for the KM Reality Award at the KMWorld Connect Conference 2021. Marketing…
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eGain Corporation , a leading cloud platform provider for customer engagement automation, announced that CEO Ashu Roy will deliver a keynote at the KMWorld Connect Conference 2021 on the missing ingredient in digital transformation of…
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Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents eGain Corporation, a leading cloud platform provider for customer…
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eGain Corporation, a leading cloud platform provider for customer engagement automation, today announced that a Top 5 insurance company in the US has selected eGain Knowledge Hub™ as its strategic knowledge management platform for customer…
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eGain Knowledge Hub™ fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context eGain, the leading cloud platform for customer engagement automation, today announced the…
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eGain, a leading provider of digital customer engagement solutions, today announced financial results for its fiscal 2021 fourth quarter and full year ended June 30, 2021. “We delivered solid financial performance to end our fiscal 2021,…
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eGain, the leading cloud platform for customer engagement automation, today announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Marketing Technology News: MarTech Interview…
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By integrating with SAP Service Cloud, eGain Knowledge Hub™ addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the ‘work from home’ world eGain Corporation, a leading cloud…
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eGain, the leading cloud platform for customer engagement automation, announced that 25 credit unions have deployed the eGain Virtual Financial Coach since its launch in March earlier this year. Marketing Technology News: Avatier Unveils…
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eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that its clients were the leaders in several industry sectors in Newsweek’s Best Customer Service 2021 Survey. Marketing Technology…
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eGain , the leading cloud platform for customer engagement automation, announced that eGain Cloud has earned Certified status for information security by HITRUST. Marketing Technology News: Avatier Unveils 2021 Spring Release Identity…
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Infogain, a leading provider of technology solutions and an expert in software platform engineering, announced a professional services partnership with eGain, an award-winning provider of customer engagement solutions. This strategic…
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eGain, a leading customer engagement platform provider, announced eGain Smart IVR, an all-in-one solution to modernize IVR-based customer engagement. The IVR“Headache” in the Smartphone Age According to a recent Accenture survey, 84% of…
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eGain, the leading cloud platform for customer engagement automation, announced that a global automaker has selected eGain for unified customer messaging and engagement automation. The automaker wanted to make it effortless for customers…
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eGain, the leading provider of customer engagement solutions, announced that it has achieved “in process” status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. The company is currently working with its…
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eGain, the leading provider of customer engagement solutions, announced that a leading omnichannel retailer is now offering expanded self-service powered by eGain. The company selected eGain for its deep product capabilities and quick…
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eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Conducted by Dimensional Research on…
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eGain, the leading provider of omnichannel customer engagement solutions, announced that it has partnered with Avaya to accelerate digital transformation of customer engagement. Today’s customers seek instant gratification and demand…
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