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Forrester Adds Muscle to its CX Delivery Capabilities with New Acquisitions

Forrester Acquired Acquisitions Build Forrester's Real-Time CX Capability Today, Forrester announced that it has acquired FeedbackNow, a maker of physical buttons and monitoring software that companies deploy to measure, analyze, and improve customer experience. Forrester also acquired GlimpzIt, an AI and machine-learning provider based in San Francisco. Forrester's Aim is to Give Companies the CX Cloud Tools and Analytical Capabilities to Identify and Fix Experiences Immediately At the time of this announcement, George…