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Full-Service Performance

Wireless Carriers Losing Device Sales to Amazon as Website and In-Store Purchase Experiences Waver, J.D. Power Finds

T-Mobile, Cricket and Consumer Cellular Rank Highest for Purchase Experience in Respective Segments Wireless carriers are confronting increased competition for device sales from third-party ecommerce sites, according to the J.D. Power 2019 US Wireless Purchase Experience Full-Service Performance Study—Volume 2 and the J.D. Power 2019 US Wireless Purchase Experience Non-Contract Performance Study—Volume 2. Specifically, the percentage of device purchases made via carriers' websites and overall level of…