Browsing Tag

Glia

Posh and Glia Partner to Transform TwinStar Credit Union’s Member Service

TwinStar Credit Union to deploy member chat experience with automated and live-person support Posh Technologies today announced that it has partnered with Glia, a leading provider of Digital Customer Service, to provide TwinStar Credit Union with the ability to better serve their members in a digital world. Marketing Technology News: MarTech Interview with David Greenberg, CMO at Act-On  Washington-based TwinStar Credit Union, a $1.8 billion asset institution with more than 135,000 members, is introducing a seamless…

BCU Selects Glia’s Digital Member Service Platform

$4.5 billion-asset credit union selects comprehensive communications and collaboration platform to modernize member service Glia, a leading Digital Customer Service provider, announced that Vernon Hills, Ill.-based BCU has selected its Digital Member Service platform to enhance how it serves members in a digital-first world. BCU has always been a technology innovator; it was one of the first credit unions to offer video banking and 65% of its membership is remote and heavily relies on digital channels. By leveraging…

Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service Accelerates

Company's total fundraising surpasses $100 million as market goes mainstream Glia, a leading provider of Digital Customer Service, announced that it has raised $78 million in Series C funding, bringing Glia's total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia was advised in the transaction by Cooley LLP. Glia grew by more than 150% in 2020 as the pandemic forced businesses to reimagine how they guide and connect with customers in a digital world. The investment will allow…

Glia Recognized as a Fastest-Growing Company in North America by the Deloitte 2020 Technology Fast 500

Fintech providing comprehensive communications and collaboration platform acknowledged for recent growth Glia, a leading provider of Digital Customer Service, today announced it ranked No. 223 on Deloitte's Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and energy tech companies in North America now in its 26th year. Glia was also ranked the 35th fastest growing company in the New York Tri-State Area. Overall, 2020 Technology Fast 500 companies achieved…

Glia and MeridianLink Partner to Improve Loan Origination with Digital Customer Service

Glia, a leading provider of Digital Customer Service, announced that it has joined forces with MeridianLink, a developer of multi-channel account opening and loan origination platforms, to bring Digital Customer Service to MeridianLink's bank and credit union clients. By incorporating Glia's modern communications and collaboration platform into the loan origination process, customers can communicate with their institutions through their channel of choice, whether that's voice, messaging, video, or a combination of all…

Glia Named a Gartner Cool Vendor in CRM Customer Service and Support

Glia, a leader in Digital Customer Service solutions, announced that it has been recognized by Gartner in their 2020 report "Cool Vendors in CRM Customer Service and Support."1 Gartner's Cool Vendors research is designed to highlight interesting, new and innovative vendors, products and services. The report states that "Engaging customers through digital channels is an imperative for most organizations focused on both B2B and B2C customers." Further, Gartner states that "it is clear that organizations with more mature…

Glia Recognized in Gartner Report “Market Guide for Digital Customer Service and Support Technologies”

Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market Guide for Digital Customer Service and Support Technologies as a Representative Vendor for providing Digital Customer Service and Support Technologies solutions. With current world events changing the way all business is conducted, enterprises need tools to quickly address situations where both customers and service representatives are working remotely, and customers are…

Phil Sorgen Joins Glia Board

Microsoft Executive Brings Deep Digital Transformation Expertise to the Leader in Digital Customer Service Glia, a leading Digital Customer Service platform, announced Microsoft Corporate Vice President Phil Sorgen has joined its Board of Directors effective January 7th, 2020. Sorgen is an expert in driving digital transformation for commercial enterprises. "With rapidly accelerating growth and category creation, Glia has an exciting mission ahead of it," said Sorgen. "I look forward to lending my knowledge of digital…

Glia Welcomes Gigzolo to the Family

 Glia (formerly SaleMove), a leading digital customer service platform for financial services companies, today announced that it's welcoming Gigzolo to the family. "The theory behind Gigzolo's recommendation algorithm was really exciting to us," said Daniel Michaeli, CEO at Glia. "We instantly saw how we could apply similar logic to enhance our visitor/operator matching algorithms. We've known the Gigzolo founders for years and always admired their vision and approach to building businesses," he added, "I'm excited to see…