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Home agent

Why the Future of the Contact Center Lies with the Home Agent

The Cloud has ushered in a new era for contact centers – and it’s making it possible to bring jobs back home. This is a message that’s slowly starting to resonate across the world. According to the National Association of Call Centers, 53% of US contact centers already employ home agents as part of their workforce. There are several good reasons for this. It makes financial sense Maintaining a brick-and-mortar contact center is expensive. Recruiting and training staff are expensive. So are sick days, annual leave,…