Browsing Tag

Lisa Meath

Optimizing Communications Requires an Outside-In Look

Learn About Behind-The-Scenes Lessons in Optimizing and Consolidating Communications How can companies optimize their transactional, regulatory, and marketing communications to reduce costs, streamline processes, and improve the overall customer experience? It starts by taking an outside-in look, according to Lisa Meath from Broadridge Consulting Services. Lisa Meath I, as Managing Director and Practice Lead, Broadridge Communications Consulting on how “optimizing communications requires an outside-in look”, interviewed…

TechBytes with Jeff Musgrove and Lisa Meath Managing Directors and Practice Leads at Broadridge

Tell us about your role and the team/technology you handle at Broadridge. As members of the Broadridge Consulting Services team specializing in communications, we advise our clients across the financial, healthcare, utility, telecom, insurance, and other industries on creating a customer experience (CX) strategy while optimizing customer touchpoints – from technology to processes, from benchmarking through execution. What is the current definition of Customer Experience? We look at CX from both the customer view and…