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Mary Ellen Genovese

UK Companies Face Boycotts for Slow Customer Service

Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That is according to 8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide, who recently commissioned a survey of 2,000 adults in the UK. “It’s clear that customers have little patience for slow service and, when frustrated, won’t hesitate to take their business elsewhere. ” This is a widespread issue – nearly two-thirds (64%) of people have…

8×8, Inc. Announces Executive Leadership Appointments

Steven Gatoff Named Chief Financial Officer; Mary Ellen Genovese Named Managing Director of European Operations 8x8, Inc., a leading provider of cloud voice, video, collaboration and contact center solutions that transform business communications for over a million users worldwide, announced the appointments of Steven Gatoff as Chief Financial Officer, and Mary Ellen Genovese as Managing Director of European Operations, and the retirement of Kevin Scott-Cowell as Managing Director of UK. Mary Ellen Genovese will…