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MedTech

Omnipresence Brings Novel Customer Experiences to the Med Device Industry

Indegene launched its Customer Experience Management (CXM) Platform to the med device industry at the recent MedTech Conference. To showcase what it could mean to deliver novel customer experiences (CX) when using Microsoft technologies, an AI Ice Cream Bar analysed both facial features and emotions using Azure Cognitive Services to personalize the delegates' experience. Omnipresence's "best predicted experience" and "deep customer graph" capabilities were configured for this purpose which came in the form of a…