Browsing Tag

Microsoft Teams

NICE First to Achieve Microsoft Teams Certification for Unified Communications Recording

NICE, a leading provider of financial communication compliance solutions, announced that its NICE Trading Recording System (NTR) is first to market for compliance recording solutions to be certified under the Microsoft Teams certification program. NTR is the first solution to receive its certification under the program. The certification assures financial services organizations (FSOs) that NTR has been tested and verified to provide the quality, compatibility, and reliability they've come to expect from Teams. NTR provides…

CallTower Delivers Five9 Intelligent Cloud Contact Center with Microsoft Teams Integration

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams. Marketing Technology News: Momo Announces New Executive Chairman and CEO Five9 and Microsoft Teams integration…

Dubber Unveils Unified Call Recording and Voice AI Solution for Microsoft Teams

Dubber Corporation Limited (Dubber), announced the global launch of Dubber Unified Recording on Microsoft Teams, supported by a new and tailored global channel partner and reseller program. Unified Call Recording is a first of a kind capability for Microsoft Teams enabled by Dubber's unique ability to capture any conversation - voice or video - on Microsoft Teams in the cloud - and to aggregate recordings, data, insights, and alerts from service provider and unified communications platforms, compliantly, in one place.…

Saviynt Integrates Microsoft Azure Active Directory to Provide Advanced Identity Governance

Saviynt, a leading cloud-built identity governance platform, announced new and expanded integration with Microsoft Azure Active Directory (Azure AD) to provide additional advanced governance scenarios for enterprise customers. The new integration with Azure AD brings additional identity governance capabilities for Microsoft 365 and Azure IaaS using the Saviynt Cloud PAM solution. It also has extended identity governance to Azure AD B2C customers by providing compliance for Azure AD B2C with scoped and delegated…

FirstComm Launches Microsoft Teams Integration: Targeting Enhanced Business Phone Capabilities

FirstComm, a leading technology solutions provider of powerful cloud-based communications, networking, and security resources, announced their Microsoft Teams integration - UC Teams, has officially launched in addition to their already powerful UC packages, elevating the functionality and collaboration between hosted business communications and MS Teams. Customers will now be able to experience the full scope of FirstComm UCaaS telephony features directly through their Teams client, with minimal cost and quick…

AudioCodes Expands and Enhances Video Room Solutions for Microsoft Teams

AudioCodes, a leading vendor of advanced communications software, products, and productivity solutions for the digital workplace, announced a number of enhancements to its Room Experience (RX) suite of meeting room solutions for Microsoft Teams environments. As today's business meetings transition from primarily office-based staff to a mix of smaller groups in the office and increasing numbers of remote workers, the AudioCodes RX suite is evolving to deliver a high-quality, immersive experience for all participants.…

TeamSupport’s Powerful Ticket Automation Now Enabled for Microsoft Teams

TeamSupport announces new integration with Microsoft Teams, enabling ability to post messages through Ticket Automation feature TeamSupport, a multiple award-winning B2B (business-to-business) customer support software solution, announces a new integration with Microsoft Teams®. Microsoft Teams is a popular workplace communication tool, and now users have the ability to post messages on Teams channels with TeamSupport's powerful Ticket Automation feature. "TeamSupport allows B2B support teams to take a holistic…

CallTower launches Microsoft Teams Integration with Popular CRM Software

With CT Cloud Unite, CallTower has integrated Microsoft Teams with popular CRM software and new features like Contact Popping CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced that CT Cloud Unite, their customer retention management and integration application, now operates with Microsoft Teams Direct Routing calling plans. CallTower customers will now be able to integrate Microsoft Teams with an unprecedented range of business and…

Five Steps for Successfully Adapting Your Marketing Team to a Hybrid Work Paradigm

Despite current uncertainties, one trend everyone recognizes is the rise in remote working. What’s equally clear is that some employees will remain remote, even after offices reopen, while others may return to the office full time, creating a hybrid working model. Although this evolving hybrid work paradigm comes with benefits, such as hiring the best talent regardless of their physical location, it also requires marketing leaders to build workplace culture in new ways. Here are five steps marketers can take to…

Asia’s Telecom Powerhouse Reliance Jio Debuts Video Conferencing Tool to take On Google Meet and Zoom

Meet Reliance JioMeet-- A 100% “Made in India” video conferencing tool for every native digital customer who has a smartphone and access to app galleries. Promoted as “India’s Own Secure Video Conferencing Solution” for the pandemic-stricken business population, Reliance JioMeet is already perched to take on the existing market leaders such as Google Meet, Zoom Video, Microsoft Teams, and Cisco WebEx. The JioMeet app is 100% free to use, and can truncate video conferencing with up to 100 users accessing through Google…

RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration

Broadens Microsoft Teams integrations to empower users to be more productive RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. RingCentral also provides broader…

How Remote Working Will Help Retail Revaluate Its Agenda

As the impact of the coronavirus crisis grows every day, the retail world has had to evolve in countless ways, as how we shop and connect with each other has shifted dramatically. The pandemic has changed the way that all businesses are operating, not least in relation to working from home for those who are able to. We are living through dark times but it is important to try to stay positive – and the situation may well be giving many companies the chance to take stock of the future, says Robert Lockyer, the owner of…

Microsoft Signs a 5-Year Deal with The Coca-Cola Company To Transform Global Engagement And Experiences

Microsoft Signs a 5-Year Deal with The Coca-Cola Company To Transform Global Engagement And Experiences Popular beverage company The Coca-Cola Company will use Microsoft’s Cloud platform to fully-transform its digital operations and deliver world-class customer experiences. Microsoft Corp. will provide its Azure, Dynamics 365, and Microsoft 365 to modernize how the company engages with employees and customers. In the official announcement, The Coca-Cola Company divulged its vision to utilize Microsoft’s enterprise…

Netskope to Enhance Data Security for Microsoft Teams

Leading security cloud provider now a certified DLP provider for Microsoft Teams Netskope, a leading security cloud, announced the availability of its security controls and protection for Microsoft Teams. With the Netskope Security Cloud, organizations get the benefits of increased employee collaboration and productivity while enforcing security policies that keep data safe. Netskope also announced that the company has met the requirements to be officially named a certified Data Loss Prevention (DLP) provider for…

Ribbon’s Enhanced SBC SWe Lite Includes Several New Features for Microsoft Teams Voice Calling from the Azure Cloud

New enhancements include a Quick Launch Wizard from the Microsoft Azure Marketplace, support for SILK high-quality voice services, Azure-based media bypass, and enhanced emergency calling for Microsoft Phone System Direct Routing clients Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, announced that it has made several enhancements to its Session Border Controller Software Edition (SBC SWe) Lite…

RingCentral Open Platform Reaches New Milestones

Platform now close to 30,000 developers and 3,000 certified integrations RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced continued momentum for the RingCentral Open Platform with approximately 30,000 developers and 3,000 certified integrations. The company is also announcing new and updated integrations with NetSuite, Salesforce, and Microsoft Teams, to name a few, that enhance overall business productivity and drive customer centric…

Appfluence Launches Free Email and Project Management Solution for Microsoft Teams and Microsoft Outlook

Appfluence, a productivity intelligence software company, announced the availability of Priority Matrix for Microsoft Teams and Microsoft Outlook. Priority Matrix helps teams focus on top priorities and projects. Customers use it to prioritize better, increase team accountability and effectiveness, and increase productivity. “Priority Matrix is a comprehensive integration for Microsoft Teams and the Microsoft Office platform. Being able to manage emails, access and create tasks in meetings, as well as see priorities across…

Site24x7 Introduces AI-Driven Microsoft Azure Monitoring and Microsoft Teams Chatbot Integration

Monitors 100+ Azure Products in Near Real Time Site24x7, the cloud-based performance monitoring solution for DevOps and IT operations, announced the introduction of its AI-powered Microsoft Azure monitoring as well as its chatbot integration with Microsoft Teams. Site24x7 Azure monitoring enables IT teams to manage over 100 Azure products using the Azure Monitor REST API in near real time, thus making it valuable for IT teams to gain actionable alerts, reduce resolution time, and gain visibility into their hybrid clouds.…

Will Facebook Upstage Slack by Acquiring Redkix?

Facebook Buys Israeli Enterprise Messaging Company Redkix to Enhance Workplace by Facebook Facebook has acquired Redkix, an email startup that combines email, messaging and calendar features into one app. Redkix will be joining the Workplace by Facebook team. The social networking platform did not declare the details of the deal, but a source close to the transaction told news agency Reuters the value of the deal was less than $100 million. Redkix raised $20 million in seed round from investors including Salesforce…

Zoom.ai Integrates Its Automated AI Solution With Microsoft Teams and Office 365

This Strategic Integration Will Increase Productivity and Collaboration for Employees Using Microsoft's Office365 Suite Zoom.ai announces the integration of Zoom's AI-driven automation platform with Microsoft Teams and Office 365. Users now have access to AI-powered productivity tools, in-depth insights, and data stored in the cloud all in a single interface. Rob Howard, director, Microsoft Office 365 Ecosystem at Microsoft Corp. added, "Both natural language processing and machine-learning are major strategic…