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Mike Murchison

Ada Named to 2019 LinkedIn Top Canadian Startups List

Ada announced that it has been named to the 2019 LinkedIn Top Startups list in Canada, which honours the country’s 25 most sought after startups. Ada was ranked 12th on the list. Ada’s goal has been to bring the transformational business benefits of AI to non-technical teams who know their customers best, enabling them to implement an automation-first customer experience (CX) strategy. LinkedIn Top Startups is an annual ranking that puts the spotlight on new and fast-growing companies that are attracting attention and…

Ada Introduces ‘Automation to Agent’ Customer Experience

Initial pilot deployments resulted in unprecedented time savings for live agents Ada, the market leader in Automated Customer Experience (ACX), announced the launch of Ada Glass, which provides seamless customer handoff from Ada’s AI-powered chatbot to live chat platform partners including Zendesk, SalesForce, and Nuance. A new feature of Ada’s ACX platform, Ada Glass enables enterprises to instantly connect customers with live support agents directly within Ada’s chatbot interface. Ada Glass allows customer service…

AirAsia Takes off with Ada-Powered Virtual Assistant

Ada’s AI Reduced Customer Wait Time up to 98% in One Month Ada, a Toronto-based AI customer engagement platform, announced its partnership with AirAsia, Asia’s leading low-cost carrier. In only one month, AirAsia used Ada to build the AirAsia Virtual Allstar – 24/7 customer self-service that officially launches today in eight languages across the airline’s website and app. AirAsia Takes Off with Ada-powered Virtual Assistant Ada’s AI reduced customer wait time up to 98% in one month Also Read: Leading AI Company…