Browsing Tag

Nemertes Research

New Study Shows Contact Centers Using Over-the-Top CPaaS Solutions See Major Results

IntelePeer Customers saw 31% Increase in CX Ratings, 53% saw an Increase in New Revenue, and 28% saw a Decrease in Operational Spending IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced the results of a custom research study conducted by Nemertes Research, focusing on critical business and technology challenges faced by companies using on-premises contact centers and how they plan to address these within the next two to five years. With the majority of larger enterprises still using…

Serenova Announces ‘Looking Forward to Contact Center Success in 2019’ Webinar Series

Leading Industry Experts Join Serenova to Discuss the Current State of Customer Experience and Trends in the Contact Centers That Customer Experience Executives Need to Know Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, unveiled a new webinar series entitled "Looking Forward to Contact Center Success in 2019." Designed to empower organizations to better prepare for the coming year, the four-part webinar series features industry experts from leading research firms,…