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Next Era

Five9 Launches CX Maturity Model To Guide Enterprises Through The Next Era Of Digital Transformation In The Contact Center

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape. Five9, Inc, a leading provider of the intelligent cloud contact center, today announced the launch of the Five9 Customer Experience (CX) Maturity Model, a framework to help enterprises chart a path to digital customer experience maturity. Developed with input from leading contact center analysts, and experience from several…

Seismic Spring 2021 Release Delivers Capabilities To Optimize AI-Guided Selling Experience for Next Era Of Digital Buyer Engagement

Seismic momentum continues to grow across its customers, partner ecosystem, and platform Seismic, the industry-leading sales enablement platform provider, announced new and enhanced capabilities designed to help organizations capture every revenue moment and drive effective, efficient buyer engagement across all digital channels. At Seismic Digital Shift this week, Seismic Chief Product Officer Krish Mantripragada will introduce Seismic’s new AI engine for sales content, Seismic Aura, and share more details of the…