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The Benefits of Voice Technology in Reducing Customer Frustrations

One question posed by the pandemic is how business can efficiently and effectively deliver outstanding customer service at scale. The does not mean removing humans from the equation but harnessing the power of voice technology to augment the services that people provide for greater customer service efficiency. It means using voice technology to properly understand the customer service issues your business is addressing and then leveraging the technology to drive efficiency through an organization for the benefit of its end…