Browsing Tag

omnichannel communications solutions

A Bad Customer Experience Is Worse Than Shipment Delays, Say 76% Of Americans

PRNewswire Apr 4, 2022 0

New Mitto research indicates that a majority (55%) of consumers have canceled a delayed shipment because of a bad customer experience; 91% of respondents said that a good customer experience makes waiting for a product…
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Unified Communications

Top-Performing Businesses Engage with Customers in a Mature Omnichannel Environment, New Survey…

PRNewswire Dec 6, 2021 0

Mitto research shows brands with a complete and unified omnichannel strategy are several times more likely to report significant revenue growth and customer loyalty over the past year SMS is the top performing customer…
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Customer Experience Management

Mitto Expands Messaging Channel Portfolio With Addition of Viber Business, Extending Consumer Reach…

PRNewswire May 19, 2021 0

Channel integration enables further market penetration for growing brands through secure and reliable mobile communications Mitto, a leading provider of global omnichannel communications solutions, today announced the Mitto platform has…
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Customer Experience Management

KDDI America Has Selected Infobip As Its Cloud Communications Platform

Globe Newswire Jun 25, 2020 0

Partnership Enables Enterprise-Wide Customers Access to Digital Transformative Communications & Rich Media Experiences KDDI America, a subsidiary of “KDDI Corporation”, a Fortune Global 500 company with three datacenters in the U.S.,…
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