Omnipresence

Omnipresence Technologies, a life sciences enterprise SaaS provider focused on elevating and transforming customer experiences, announced several new capabilities to advance the industry toward the next normal of customer engagement The spring release of Omnipresence includes extended LiveTime virtual meeting features and added new integrated Contact Center capabilities to provide more ways to connect with customers safely and effectively. To improve virtual meetings for commercial and medical users, LiveTime meetings now…

Indegene launched its Customer Experience Management (CXM) Platform to the med device industry at the recent MedTech Conference. To showcase what it could mean to deliver novel customer experiences (CX) when using Microsoft technologies, an AI Ice Cream Bar analysed both facial features and emotions using Azure Cognitive Services to personalize the delegates' experience. Omnipresence's "best predicted experience" and "deep customer graph" capabilities were configured for this purpose which came in the form of a…