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On-Demand Customer Service

Zappix Partners with Bright Pattern to Transform Contact Center Capabilities

Zappix Has Partnered With Bright Pattern to Deliver Powerful On-Demand Customer Service and Omnichannel Contact Center Capabilities Zappix, the leader in On-Demand Customer Service Solutions, has partnered with Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies, to deliver improved customer experience (CX) solution for contact centers. Modern customer service is defined by fast responses, effective experiences, and dynamic digital channels. Bright Pattern…

AI-Powered Customer Service Company Simplr Raises $8 Million in Series A

Simplr Will Use Its Series A Funding to Work On A New Combination of Human Power and Machine Learning to Disrupt Customer Service Outsourcing In an increasingly connected and social media dominated the world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful business. According to a 2018 Customer Service Benchmark Report, 62% of companies don’t respond to customer inquiries in a timely…