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optimised digital experiences

Retail Quality Report 2019: Global Retailers Still Struggling with Digital

New Global Ranking Shows UK Ecommerce Sites Are Limping Behind the US and Germany for Customer Satisfaction and Functionality Applause, the worldwide leader in digital quality and crowdsourced testing, has released the global findings of its annual Retail Quality Report. It shows that global retailers are failing to keep up with consumer expectations for optimised digital experiences. Leveraging primary research from Applause’s industry-leading community of software and usability experts, testing took place on more…