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Oracle CRM

OpenMethods Announced New Feature Set that Creates a Step Function Improvement in Interaction Integration for Contact Centers

Customers Are Realizing 45+ Seconds in AHT Reduction, While Improving Customer and Agent Experiences and Satisfaction OpenMethods, a leader in omnichannel and CTI integration solutions, announced new features to their next generation Interaction Integration Cloud to deepen cloud-based Oracle CRM integrations with leading communications infrastructure to provide real-time, relevant contextual information to contact center agents. OpenMethods Announced New Feature Set that Creates a Step Function Improvement in Interaction…