Pegasystems

74% said the crisis exposed more IT gaps than expected 54% admit they should have done more to help their customers 71% are accelerating their DX plans as a result New research from Pegasystems Inc., the software company empowering digital transformation (DX) at the world's leading enterprises, reveals most business leaders overestimated the state of their digital transformation efforts – which hampered their ability to adapt to the pandemic. Nearly three quarters (74%) of business decision makers said the crisis exposed…

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 11th consecutive year. In the report, Gartner evaluated 16 CRM vendors based on their completeness of vision and ability to execute. According to Gartner, "Gartner defines the CEC market as the market for software applications used to provide customer service and support by engaging intelligently —…

New cloud software weaves together disparate technologies to improve customer, employee, and partner experiences Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, announced Pega Process Fabric, a new cloud-based software architecture designed to radically streamline how organizations drive work across distributed enterprise technologies. With minimal deployment effort, this “platform for platforms” breaks down technology silos to unify work across the enterprise and…

Pegasystems Inc. , the software company empowering digital transformation at the world's leading enterprises, today announced it has been named a Visionary in the Gartner Magic Quadrant for Multichannel Marketing Hubs (1) report. Gartner evaluated 19 marketing software vendors against 15 different criteria on their ability to execute and completeness of vision. This is the third consecutive year Pega has improved its position on 'completeness of vision' and 'ability to execute' in this report. Pega Customer Decision Hub™ …

Developers of all skill levels invited to participate and innovate with Pega low-code software  Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced Pega Community Hackathon 2020 – Pega's first global hackathon open to the entire Pega developer community. Pega invites developers of all skill levels to create new solutions with the potential to rapidly help organizations improve customer and employee experiences both during the COVID-19 pandemic and…

Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises,  announced the launch of a free app to help its clients track the spread of COVID-19 among employees and maintain business continuity in the face of the global pandemic. The new COVID-19 Employee Safety and Business Continuity Tracker app from Pegasystems provides business leaders with live dashboards that visualize the scope of COVID-19 exposure in their workforce and allows them to manage the impact it may…

Study highlights lack of investment in areas most likely to have a positive CX impact Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises. Pega's 2020 Global Customer Experience Study was conducted among decision makers spanning 12 countries and seven different industries by…

Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, announced the pricing of its offering of $525,000,000 aggregate principal amount of 0.75% Convertible Senior Notes due 2025 (the “notes”) in a private offering (the “offering”) to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the “Securities Act”).  The offering size was increased from the previously announced offering size of $450.0 million aggregate principal…

Pegasystems Inc. ("Pega"), the software company empowering digital transformation at the world's leading enterprises, announced its intention to offer, subject to market and other conditions, $450,000,000 aggregate principal amount of Convertible Senior Notes due 2025 (the "notes") in a private offering (the "offering") to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the "Securities Act").  Pega also expects to grant the initial purchasers of the notes an option to…

Innovative approach uses design thinking to deliver powerful apps in a matter of weeks Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, today announced Pega Express – a new low-code software development methodology seamlessly integrated within Pega Platform.  This industry-first methodology guides users step by step to quickly design and deploy Minimum Lovable Products (MLPs) and evolve and extend them into the future. Marketing Technology News: Hmmm, So Google…

Pega Named a Leading Industry Provider in Report From Notable Risk Technology Analyst Firm Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced that leading risk technology analyst firm Chartis Research has named Pega as a category leader for its Know Your Customer (KYC) offering in its latest report, Financial Crime Risk Management Systems: Know Your Customer, for the third year in a row. Chartis assessed Pega based on completeness of offering and…

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced that its chief financial officer, chief administrative officer, and senior vice president, Ken Stillwell, will present at the following upcoming investor conferences: Wells Fargo TMT Summit 2019 in Las Vegas. The Pega presentation is scheduled for Tuesday, December 3, 2019 at 1:00 p.m. PT (4:00 p.m. ET). Barclays Global Technology, Media, and Telecommunications Conference in San Francisco The Pega…

HITRUST CSF Certification Further Demonstrates Compliance with the Highest Industry Standards for Pega Healthcare and Life Sciences Clients Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced Pega Cloud has earned certified status for information security by HITRUST. This demonstrates Pega meets some of the industry's toughest information protection requirements for sensitive information accessed or stored on the cloud, giving an added level of data…

Next-Best-Action Designer Simplifies Customer Decision Management with Guided Best Practices to Help Enterprises Drive More Relevant Customer Interactions Pegasystems Inc., the software company empowering  digital transformation at the world’s leading enterprises, announced Next-Best-Action Designer – an intuitive AI configuration wizard that makes it fast and easy for business users to optimize customer experiences across all channels. With step-by-step guidance rooted in proven best practices, this new Pega Customer…

Pega global study shows robotic automation not a magic bullet for digital transformation Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced the results of a global survey that found robotic process automation (RPA) and robotic desktop automation (RDA) to be highly effective in streamlining work – though achieving and maintaining those results isn't as simple as it seems. RPA has become a buzzworthy solution…

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Visionary in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. In the report, Gartner evaluated 18 vendors of Enterprise Low-Code Application Platforms (LCAP) based on completeness of vision and ability to execute. In the report, Gartner says: "The enterprise LCAP market is growing strongly, due to continued demand for applications and a shortage of skilled…

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation Software (1). Gartner evaluated 18 RPA enterprise vendors based on their completeness of vision and ability to execute. In the report, Gartner notes the relationship between RPA tools and Intelligent Business Process Management Software (iBPMS): "RPA tools deliver more sustainable solutions when combined with an…

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Visionary in the Gartner Magic Quadrant for Sales Force Automation (1). This is the second year in a row the company's Pega Sales Automation solution has been evaluated. In the report, Gartner evaluated 19 sales force automation (SFA) vendors based on their completeness of vision, including market understanding, marketing strategy, sales strategy, offering (product strategy), business…

Newly Created Role Will Help Ensure Security Best Practices for Pega and Its Clients Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, announced the appointment of Carlos Fuentes as chief information security officer (CISO). In this newly created role, Mr. Fuentes will be responsible for comprehensive information security standards and policies, based out of the company’s Cambridge, Mass. headquarters. Mr. Fuentes will oversee Pega’s existing information…

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 10th consecutive year. In the report, Gartner evaluated 14 CRM vendors based on their completeness of vision and ability to execute. According to Gartner, "The best of today's CEC applications have tools for both agents and customers. For this Magic Quadrant, vendors had to have clear views about…