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Post-Pandemic World

New Qualtrics Study Reveals What Global Consumers Want in the Post-Pandemic World

Over 75% of consumers tried new online experiences during the pandemic, such as ordering groceries, taking a virtual fitness class, or getting medical care -- and that trend will continue, even as economies reopen Post-pandemic, consumers will increasingly expect great experiences across whichever channel they choose--online, digital, or hybrid New research released today from Qualtrics, the world's No.1 Experience Management (XM) provider and creator of the XM category, reveals how consumer behavior and expectations will…