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Qualtrics XM Platform

Customer Experience Market Converging as Qualtrics Extends Its Position as the Clear Market Leader

In Q4 2020, More Than 1,300 Customer Experience Programs Were Launched Using Qualtrics CustomerXM--Which Means More CX Programs Were Launched Using Qualtrics Than All Other Leading Customer Experience Providers Combined Qualtrics, the leader in customer experience (CX) and creator of the experience management category, today announced a record-breaking year for CustomerXM™. Qualtrics CustomerXM allows companies to predict, deliver, measure, and take action to improve the customer experience and impact key business…

Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business

New Qualtrics CustomerXM leader Brian Stucki Will Leverage His Extensive Background in Customer Experience Solutions and Enterprise Customer Success to Continue Qualtrics' Unprecedented Growth and Leadership in the Customer Experience Industry Qualtrics, the leader in customer experience and creator of the experience management category, today announced the appointment of customer experience (CX) industry veteran Brian Stucki to lead the Qualtrics CustomerXM™ business. Stucki is responsible for leading the global…

Miami-Dade County Uses Qualtrics to Deliver Award-Winning Experiences for County Residents

The Most Populated County in Florida Used Qualtrics Customerxm to Build the New Miamidade.Gov Website, Boost Efficiency and Improve Citizen Satisfaction with County Services by Closing Feedback Loops, and Improve Perception of the County's Responsiveness. Qualtrics, the leader in customer experience and creator of the experience management category, announced that Miami-Dade County, a Qualtrics customer, received first place in an industry-leading award for its initiatives using technology to drive more impactful…

Qualtrics Announces Significant Expansion of the Qualtrics Developer Platform, Extending Its Reach Into 10 Additional Categories

The Qualtrics Developer Platform Is a Core Element of the Qualtrics Partner Network, Providing Best-In-Class Capabilities in More Than 20 Total Categories Including Voice Analytics, User Research, Online Reputation Management, and Community Among Many Others Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Qualtrics Developer Platform (QDP), leveraging the expertise of the Qualtrics Partner Network (QPN), has extended its reach into 10 additional categories…

Qualtrics Introduces New Capabilities to turn Feedback into Conversations

Leveraging the Power of AI, New Smart Conversations Allow Organizations to Gain Greater Insights into Experience Data Qualtrics, the leader in experience management, announced Smart Conversations, a new way of gaining insights through artificial intelligence (AI) powered feedback flows. Built directly into the Qualtrics XM Platform, organizations can now make feedback more personalized and actionable with conversational experiences created by real-time topic and sentiment analysis from open text comments. Traditional…

Qualtrics Ranked Top 10 Most Innovative Company in 2019 GRIT Report

Qualtrics Named as a Leader in Every Category Including Data and Analytics, Technology, and Qualitative Research Qualtrics, the leader in experience management, was named one of the top 10 most innovative companies in the 2019 Greenbook Research Industry Trends (GRIT) report. In recognition of its innovative technology, Qualtrics ranked No. 8 on the Top 50 list traditionally dominated by research agencies and consultancies. The experience management company was also named a leader in every subcategory including…

Qualtrics Announces New Survey Programming Capabilities to Accelerate Modern Research

New APIs Allow Insights Professionals and Research Agencies to Spend Less Time Designing Surveys, and More Time on Deriving Insights That Matter Qualtrics, the leader in experience management, announced the addition of API driven survey programming capabilities to Qualtrics Research Core™ - its market-leading insights platform. The new capabilities allow insights professionals and research agencies to automate the creation and launch of even the most complicated research projects, allowing them to spend less time…