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Rebecca Martin

TechBytes with Rebecca Martin, CMO, Calabrio

Sudipto Ghosh Dec 12, 2018 0

Rebecca Martin CMO at Calabrio Calabrio's recent report, "Are You Listening? The Truth About What Customers Want in a Digital World" reveals what consumers want from companies. We spoke to Rebecca Martin, CMO, Calabrio, to understand…
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Guest Authors

The Next Power Couple: How the CMO and CCO Together Can Nail the Customer Experience

Rebecca Martin Jan 9, 2018 0

The contact center has traditionally fallen under the jurisdiction of the Chief Customer Officer (CCO). But, we’re starting to see a shift: Last year approximately 66 percent of CMOs owned the customer experience. And as that trend…
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