Browsing Tag

RJ Horsley

Incorporating Human Touchpoints Alongside Technology to Improve Customer Service

There’s no doubt technology has streamlined how businesses interact with customers, leading to reduced labor costs and increased efficiency across the board. Unfortunately, implementing technology can be a double-edged sword. Rely on it too much, and a business risks losing any semblance of a personal touch with its customer base, resulting in minimal brand loyalty and high attrition rates. This, in turn, puts more pressure on Sales and Marketing to attract higher numbers of new customers and convert more leads. What’s a…

SpotOn Acquires Lifeyo to Provide Effortless Website Building Solutions to Small and Medium Businesses Nationwide

SpotOn Transact, LLC, a cutting-edge payments and software company redefining merchant services, announced the acquisition of Lifeyo, a website development platform. Rebranded as SpotOn Website, it will enable SpotOn merchants to create a professional and functional website quickly. SpotOn Website is a valuable addition to the SpotOn platform and suite of tools that includes payment processing, customer engagement and business solutions to help small and medium-sized businesses grow. “What we’ve found is a lot of business…