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ServiceNow

Banzai Launches New Partner Marketing Solution for Webinars and Events

Banzai Reach for Partners helps companies like Adobe, Facebook, and ServiceNow generate more partner leads through webinars and events Banzai, a leading SaaS marketing automation provider, today released Banzai Reach for Partners. This product enables partner marketing teams to support their partners in creating more successful webinars and events. Marketing Technology News: CSG Extends Relationship With Mediacom Communications Through 2025 Banzai Reach for Partners introduces a range of partner marketing tools to…

ServiceNow to Acquire Configuration Data Management Pioneer Sweagle

Acquisition will strengthen ServiceNow’s industry‑leading IT workflow capabilities to help customers accelerate digital transformation, enhance agility, and reduce risk ServiceNow, the leading digital workflow company making work, work better for people, announced it has signed an agreement to acquire Sweagle, a Belgium‑based configuration data management company. The transaction will extend ServiceNow’s DevOps and IT Operations Management (ITOM) capabilities, giving customers the ability to leverage machine learning to…

ServiceNow Named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center

ServiceNow’s CSM solutions reimagine the customer experience to empower agents and drive fierce customer loyalty ServiceNow, the company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center. ServiceNow was evaluated for its Customer Service Management (CSM) workflow product. The company improved its position on the ability to execute and completeness of vision axes compared to the previous year. With CSM, ServiceNow is the only…

Adobe and ServiceNow Announce Global Availability of their Integrated Solution

Adobe and ServiceNow have announced the availability of an integrated solution that connects data from Adobe Experience Platform and ServiceNow's Customer Service Management workflow product to enable more seamless, connected customer experiences. In today's experience economy, where digital-only is our reality, marketing and customer service organizations must be aligned around a data-driven, customer-first approach. Connecting Adobe Experience Platform, the company's purpose-built Customer Experience Management…

Cask Recognized as the 2020 ServiceNow Global Elite Partner of the Year

Cask Innovations Lead to Industry Praise and Extraordinary Customer Experience Cask announced that it has been recognized as the 2020 ServiceNow Global Elite Partner of the Year for achieving overall excellence in certification and ServiceNow pipeline growth. The ServiceNow Global Alliances and Channel Ecosystem (ACE) organization recognizes the achievements of best-in-class partners who have successfully contributed to the company’s growth through their transformative practices in business, technology and customer…

Vonage Launches Integration with ServiceNow

Vonage, a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Now more than ever, enterprises are digitally transforming and more reliant on mission-critical customer…

Inc. 5000 Listed Firm Deploys 3CLogic to Optimize Call Center Experience and Services

Managed Services division integrates voice platform with ServiceNow ITSM to streamline operations and increase productivity 3CLogic, a leading provider of cloud contact center solutions, today announced the successful adoption of its telephony integration for ServiceNow by an Inc. 5000 Listed Managed Services Provider with nationwide locations. The deployment was part of a broader effort to consolidate systems and services collected over time through company acquisitions to improve first call resolutions and drive a…

ServiceNow, Adobe Pair Their Customer Service Software to Improve Apps

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made software that large businesses use to field internal requests from employees to their information technology departments, but in recent years has branched into selling similar software for use by customer service departments to handle requests from external customers. Adobe, once known for its Photoshop digital imaging software,…

VividCharts Partners With Cask To Transform Reporting for ServiceNow Customers

VividCharts, an Elite ServiceNow Technology Partner and the leader in ServiceNow data visualization and automated reporting technology, today announced that it has partnered with Cask, the 2020 ServiceNow Americas Elite Partner of the Year, to help customers unlock the value of their ServiceNow data, and deliver a data-rich experience to every end-user across the enterprise VividCharts, an Elite ServiceNow Technology Partner and the leader in ServiceNow data visualization and automated reporting technology,  announced that…

Translations.com Announces Six New GlobalLink Partner Integrations, Including ServiceNow, Contentstack, and commercetools

TransPerfect's Technology Division Also Introduces New Partner-Built Custom Integrations for Bloomreach, CoreMedia, and Contentserv Translations.com, the technology division of TransPerfect, the world's leading provider of language and technology solutions for global business, today announced that it has built and launched three all-new integrations for GlobalLink, the company's industry-leading translation management system. Through the company's GlobalLink Connect technology, users of ServiceNow, Contentstack, and…

Announcing ScreenMeet Live: Voice, Video Chat and Screen Sharing to Empower Brands to Recreate Face-to-Face Customer Support Activities…

Agents at enterprises deploying ScreenMeet Live can seamlessly escalate text chat sessions with customers on desktop and mobile to voice, video chat and screen share directly from within their CRM, with no download for the customer ScreenMeet announced today the release of ScreenMeet Live, a suite of instantly available, browser-based, remote customer engagement tools helping retail and consumer services brands to transition their face-to-face, personalized shopping and customer support services to an online environment.…

UiPath Announces ServiceNow Integration to Extend the Value of Automation Across the Enterprise

UiPath fuses industry-leading, end-to-end hyperautomation platform with the ServiceNow Now Platform and products to help enterprises become digital businesses faster UiPath, the leading enterprise Robotic Process Automation (RPA) software company, today announced an integration with ServiceNow to extend the value of automation across the enterprise. Leveraging the companies’ deep and dynamic integration to easily and securely automate complete and complex workflows in and around ServiceNow, UiPath and ServiceNow enable…

Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Center Solutions

Successfully navigating the COVID-19 pandemic by enabling agents to work-from-home for business continuity needs is a crucial component of Talkdesk cloud contact center solutions Fortune 100 global media leader moves more than 10,000 customer service agents to Talkdesk in largest, single-instance cloud deployment Company deploys Talkdesk in 18 countries, will extend to more than 90 by end of 2020 Remote working for customer service agents now crucial for business continuity through the coronavirus pandemic…

New DecisionLink Program Provides Support for Companies Pursuing Growth in the Face of the New Business Normal

DecisionLink Guarantee Defers Order Payments and Pledges Fee Reimbursement for Organizations That Do Not Reach Expected Growth Goals Within One Year The COVID-19 outbreak and community-level response has put businesses of all types, industries, and sizes under enormous strain; limiting effectiveness and opportunities while placing even greater emphasis on efficiency and execution. To help alleviate this pressure, Value Management pioneer DecisionLink has now launched a new program designed to facilitate an organization’s…

People + Work Connect Brings Together Leading Companies to Keep People Employed During COVID-19 Crisis

New global employer-to-employer initiative powered by Accenture’s analytics-driven platform As unemployment surpasses record highs due to COVID-19, a group of leading companies from multiple industries has formed People + Work Connect, an employer-to-employer initiative that brings together companies laying off or furloughing people with those companies in urgent need of workers. There is no cost for employers to join and participate. People + Work Connect was designed by CHROs from Accenture, Lincoln Financial Group,…

Microsoft and WalkMe Announce Strategic Partnership to Increase Enterprise Digital Adoption

WalkMe on top of Microsoft Dynamics 365 provides sales organizations the power to enable their work from home employees and realize their technology investments in times of disruption WalkMe, the leading digital adoption platform and Microsoft Corp. announced a strategic partnership to help organizations realize the full value of their Microsoft investments by enhancing the integration and optimization of the companies' product and platform. Through this partnership, the companies will enable enterprise organizations to…

Morpheus Data Multi-Cloud Management Enables Continuous Delivery and Compliance with Kubernetes, VMware and Terraform Updates

Building on a record-setting 2019, Morpheus has released v4.2 of its multi-cloud management platform focused on enabling continuous delivery for customers leveraging Kubernetes, VMware, and Terraform. The release also included continuous compliance updates to the Morpheus policy enforcement engine. Marketing Technology News: Smith.ai Improves Client Results for Legal Marketing Agencies like AttorneySync and GNGF With these enhancements, customers can now: Simplify the governance and automation of existing Kubernetes…

Commvault’s New Product Innovations Help Enterprises Accelerate Their Move to the Cloud

-- Latest release extends Commvault's cloud leadership, with new capabilities for AWS, Azure, and Alibaba that expand enterprises' ability to quickly and easily back up, recover, and migrate workloads across on-premises and multiple clouds-- Commvault, a recognized global enterprise software leader in the management of data across cloud and on-premises environments, today announced the availability of its latest product innovations, which include new cloud and on-premises data management capabilities. These capabilities…

Cloud Contact Center Provider Raises Series B Funding to Continue Global Expansion and Growth

3CLogic announces latest round of financing for its leading cloud platform 3CLogic, a leading provider of cloud contact center solutions for ServiceNow and other major CRMs,  announced a $9.0M Series B financing led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners and other existing investors. The funding will be used to accelerate 3CLogic’s expansion efforts worldwide, with a special focus on Global 2000 enterprise companies engaged in digitally transforming…

3CLogic Announces COVID-19 Rapid Response Program for ServiceNow

Cloud Contact Center solution offers to quickly enable work-from-home agents with natively integrated telephony and call center functionality for Helpdesks, IT Teams, and Customer Service groups 3CLogic, a leading provider of cloud contact center solutions announced the release of its COVID-19 Rapid Response Program for ServiceNow’s IT, Customer, and Employee workflow solutions. This special initiative is in response to the recent global health crisis impacting all industries as employees are required to stay home, but in…