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Uniphore Expands Executive Leadership Team Given Rapid Growth and Strong Future Outlook

High-growth startup announces new CPO, CBO as conversational service automation continues gaining momentum Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced the hiring of a new chief product officer and chief business officer to its executive leadership roster amid a year of rapid growth as it continues to execute on its global strategy. The announcement comes after Uniphore announced a $51 million Series C funding haul last August and on the heels of a recently inked…

Three Ways the COVID-19 Pandemic is Shaping the Future of Customer Experience

As the COVID-19 pandemic is keeping many of us in our homes, the future of Customer Experience in online shopping is a big predicament for all e-commerce brands. As the COVID-19 pandemic is keeping many of us in our homes for the foreseeable future, online shopping has become the go-to way Americans are getting essential (and non-essential) items. In fact, the volume of online shopping increased by 25% since the start of March. But, with difficulty getting delivery time slots for groceries and slower shipping times for…

Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP for 14th Consecutive Year

Sitel Group, a leader in CX management, announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP. "We are honored to be recognized once again as a global outsourcing leader," said Martin Wilkinson-Brown, Chief Marketing…