Browsing Tag

Slow Customer Service

UK Companies Face Boycotts for Slow Customer Service

Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That is according to 8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide, who recently commissioned a survey of 2,000 adults in the UK. “It’s clear that customers have little patience for slow service and, when frustrated, won’t hesitate to take their business elsewhere. ” This is a widespread issue – nearly two-thirds (64%) of people have…