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Solvvy

Solvvy Achieves SOC2 Type 1 Compliance

Solvvy, the next-gen chatbot platform, announced the successful completion of its Service Organization Control (SOC) 2 Type 1 examination with zero exceptions. This independent audit conducted by Linford & Company validates that Solvvy's corporate security practices and the security controls in the Solvvy platform meet the American Institute of Certified Public Accountants (AICPA) Trust Service Principles and Criteria for System and Organization Control. Using third-party service providers and data processors is an…

Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences

Solvvy, the leader in conversational customer experience, unveiled its "Conversational Concierge," a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent, personalized, on-brand support to customers across channels. Businesses who deploy Solvvy provide their customers with a conversational experience which 'traditional' chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. "There are a number of…

Solvvy Recognized As A Leader in Customer Self Service by G2 Crowd

Solvvy, the leading intelligent customer support platform, today announced its recognition as a Winter 2020 Momentum Leader in Customer Self-Service by G2 Crowd for the second time in a row. Today, effortless customer experiences are becoming an increasingly important factor for business success. Every year, companies are losing over $75 billion dollars in potential revenue due to poor customer support. By creating experiences that matter to customers, Solvvy is saving businesses valuable time and resources while also…

Solvvy Launches E-Commerce Solution to Make Online Shopping Effortless

Retailers Can Now Provide Fast, Accurate Responses to Online Shoppers Solvvy, an intelligent customer support automation platform, has introduced Solvvy for E-Commerce, a solution designed to reduce customer effort by quickly resolving the most common customer issues at every step of the digital shopping experience. Solvvy for E-Commerce allows shoppers to quickly resolve their issues during the pre and post-purchase experience without contacting customer support, freeing up agent time for tickets that require a human…

Solvvy Launches Assist at Shoptalk – AI-Powered Customer Support for the Subscription E-Commerce Market

Assist Leverages the Power of AI to Deliver Better Post-Purchase Customer Support Solvvy, a conversational intelligence platform delivering effortless customer experiences, has introduced Solvvy Assist, a machine learning solution that instantly resolves customer issues. Assist is able to understand customer intent, guiding them through automated steps to resolve complex self-service requests, delivering personalization at scale. Customer support agents can now spend their time working on complex tickets that require a…

Solvvy Puts Self-Service at the Forefront of Customer Experience with its New and Improved Conversational Platform

San Mateo-based Intelligent Automation Company Debuts a More Intuitive and Engaging Support Flow Along with Upgrades to Its Existing UI and Dashboard Solvvy announced a major enhancement to its AI-powered conversational platform. Businesses can now use the Solvvy platform as the initial touchpoint with customers, empowering them to self-serve their issues and reach resolutions quickly and effortlessly. The enhanced platform delivers a higher ROI because businesses can handle a higher volume of support tickets and better…

Solvvy Raises $12 Million Series A to Fix Broken Customer Service Industry with Artificial Intelligence

Scale Venture Partners Leads Funding Round To Fuel Company Growth And Advance Breakthrough AI-Powered Platform Solvvy, the leading intelligent self-service platform for customer experience, announced it has raised $12 million in Series A funding led by Scale Venture Partners. The round, which included full participation from existing investors, including Pear Ventures, Signatures Capital and True Ventures, brings the company's total funding to $16.5 million. As part of the financing, Rory O'Driscoll, Founding Partner…