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Solvvy

Solvvy Recognized As A Leader in Customer Self Service by G2 Crowd

Solvvy, the leading intelligent customer support platform, today announced its recognition as a Winter 2020 Momentum Leader in Customer Self-Service by G2 Crowd for the second time in a row. Today, effortless customer experiences are becoming an increasingly important factor for business success. Every year, companies are losing over $75 billion dollars in potential revenue due to poor customer support. By creating experiences that matter to customers, Solvvy is saving businesses valuable time and resources while also…

Solvvy Launches E-Commerce Solution to Make Online Shopping Effortless

Retailers Can Now Provide Fast, Accurate Responses to Online Shoppers Solvvy, an intelligent customer support automation platform, has introduced Solvvy for E-Commerce, a solution designed to reduce customer effort by quickly resolving the most common customer issues at every step of the digital shopping experience. Solvvy for E-Commerce allows shoppers to quickly resolve their issues during the pre and post-purchase experience without contacting customer support, freeing up agent time for tickets that require a human…

Solvvy Launches Assist at Shoptalk – AI-Powered Customer Support for the Subscription E-Commerce Market

Assist Leverages the Power of AI to Deliver Better Post-Purchase Customer Support Solvvy, a conversational intelligence platform delivering effortless customer experiences, has introduced Solvvy Assist, a machine learning solution that instantly resolves customer issues. Assist is able to understand customer intent, guiding them through automated steps to resolve complex self-service requests, delivering personalization at scale. Customer support agents can now spend their time working on complex tickets that require a…

Solvvy Puts Self-Service at the Forefront of Customer Experience with its New and Improved Conversational Platform

San Mateo-based Intelligent Automation Company Debuts a More Intuitive and Engaging Support Flow Along with Upgrades to Its Existing UI and Dashboard Solvvy announced a major enhancement to its AI-powered conversational platform. Businesses can now use the Solvvy platform as the initial touchpoint with customers, empowering them to self-serve their issues and reach resolutions quickly and effortlessly. The enhanced platform delivers a higher ROI because businesses can handle a higher volume of support tickets and better…

Solvvy Raises $12 Million Series A to Fix Broken Customer Service Industry with Artificial Intelligence

Scale Venture Partners Leads Funding Round To Fuel Company Growth And Advance Breakthrough AI-Powered Platform Solvvy, the leading intelligent self-service platform for customer experience, announced it has raised $12 million in Series A funding led by Scale Venture Partners. The round, which included full participation from existing investors, including Pear Ventures, Signatures Capital and True Ventures, brings the company's total funding to $16.5 million. As part of the financing, Rory O'Driscoll, Founding Partner…